AT&T Online Wireless Help | AT&T

If you can’t pay your bill by your due date, you may be eligible to set up a payment arrangement. It keeps your service active while letting us know when and how you’ll pay your balance. Here’s how to set one up:

  1. Go to Make a payment arrangement.
  2. Pick the date you want to schedule your payment (not all dates are available and late fees may apply).
  3. Select your payment method and follow the prompts.
  4. Review the payment details, then select Submit.

Learn more about payment arrangements

   1. Go to att.com/suspend.
   2. Choose a reason and select Suspend.
   3. Follow the prompts to suspend your service. Make sure to block your device too if it was stolen.

Suspend your service or block your device now

Work for the federal government?

Find out how to suspend service while you’re deployed or on active duty

Active U.S. military personnel can cancel wireless service during military deployment. Allows eligible service member, spouse, or dependent to cancel service under the SCRA and/or appliable state laws. Eligible timeframe is 90 days up to 39 months.

Customer must provide:

  • Service member name
  • Service member organization
  • Order issue date
  • Cancellation request date
  • Relocation length
  • Relocation area
  • Upload copy of deployment orders