Learn how to send back your AT&T Internet, AT&T Fiber, AT&T Internet Air, Fixed Wireless Internet, or U-verse TV equipment.
Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service and equipment, what you have to return may vary. Check your email for what you’re required to send back and next steps.
FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.
While each return process may be different, we have a general list of what you should send back and what you can keep.
|Service||What you return||What not to return|
|AT&T Internet |
& AT&T Fiber
FYI: Don't remove or unplug wall-mounted equipment.
|AT&T Internet Air||
Equipment you own like extenders, HDMI cables, or Ethernet cables
|Fixed Wireless Internet||
||Antenna and accessories like the mount and pole|
|AT&T Phone – Advanced (AP-A)||
||Phones or handsets you own|
Great! We're so glad we could help.
We're sorry that didn't solve your issue.