Find out how to return your AT&T equipment

Learn how to send back your AT&T Internet, AT&T Fiber, AT&T Internet Air, Fixed Wireless Internet, or U-verse TV equipment.

DETAILED INFO

Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service and equipment, what you have to return may vary. Check your email for what you’re required to send back and next steps.

FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.

What to return

While each return process may be different, we have a general list of what you should send back and what you can keep.

Service	What you return	What not to return
AT&T Internet & AT&T Fiber	Wi-Fi gateway® Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service Power supply	Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network Terminals (ONTs) that may be found in closets, garages, attics, or outside your home Equipment you own 3^rd party (non AT&T) extenders, HDMI cables, or Ethernet cables FYI: Don't remove or unplug wall-mounted equipment.
AT&T Internet Air	All-Fi^TM Hub All-Fi Booster Power supply	Equipment you own like extenders, HDMI cables, or Ethernet cables
Fixed Wireless Internet	Wi-Fi gateway Power supply	Antenna and accessories like the mount and pole
AT&T Phone – Advanced (AP-A)	AP-A VAB-01 device Power supply	Phones or handsets you own
U-verse® TV	All receivers All remote controls

Need help identifying your equipment?

Learn about AT&T internet equipment

FYI:

To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.
If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.

FREQUENTLY ASKED QUESTIONS

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It's fast and easy – no packing necessary. Just take your unboxed equipment and nine-digit account number to a company-owned FedEx Office Pack and Ship or The UPS FedEx Store. Don't know your account number? Look on your bill or learn how to find it now.

FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
You'll get a receipt confirming your return, and we'll also know your equipment is on its way.

Important: Make sure a store rep scans your equipment to prevent being charged a non-return fee (NRF). Don't drop your equipment in a drop box.

Last updated: September 27, 2023

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