Learn how to return a defective or damaged phone, tablet, or watch within 30 days to avoid a non-return fee.
Send us your damaged device within 30 days of receiving your replacement. Otherwise, you'll be charged a non-return fee of up to $850.
Use the return label and box we sent you (or you can use your own) to pack your old device. Or, you can print a return label at att.com/checkmyorder. Enter your info, and you should see an option to print the label. If you don’t, call us at 888.477.6832.
Take your device to the shipping carrier listed on the return label. Make sure you return the defective device to us within 30 days of receiving your warranty replacement device. If you don’t return it within 30 days and you have:
When we get your return package, we’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.
If your AT&T Prepaid device qualifies for an exchange, we’ll apply a credit to the debit or credit card used for the full replacement value of the device. It can take up to two weeks after we receive your device for us to credit your card.
FYI: The warranty exchange is complete once you receive your replacement device, and we accept your defective device. We won't return your defective device to you once accepted for the exchange.
Learn how to activate your replacement device
Need help? Call us at 800.331.0500. We’re here Monday through Friday, 8:00 a.m. to midnight ET, and Saturday and Sunday, 10:00 a.m. to 10.00 p.m. ET