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Cancel, hold, or reactivate AT&T service for U.S. military

Learn how to cancel, hold, or reactivate service if you’re a member of the U.S. military or a qualifying dependent.


ArticleDETAILED INFO

Learn about options during military deployment

Overview

Are you being deployed or transferred by the U.S. military? Do you want to cancel your wireless service and hold your phone number for when you return? If you’re an eligible service member or qualifying dependent, you may have options. Thanks to the Servicemembers Civil Relief Act (SCRA) and state laws, you can:
  • Pay no early termination fees (ETF)
  • Cancel service without keeping your number
  • Keep your number and reactivate your service within 39 months

Heads up: If you’re an employee of the Department of State or other non-military U.S. government organization, you may be able to suspend service due to federal government deployment.
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Eligibility requirements

General requirements

You can hold or cancel service under SCRA if you’re:
  • Going on active duty deployment
  • Going to basic training, boot camp, full-time training, or annual training
  • Attending a school designated as a service school by federal law or by the secretary of the related military department
  • Transferring from base to base
  • In the Reserves or National Guard and are called to active duty (find more info on the National Guard website or similar websites for your state)
  • A service member or a dependent of a service member in the Army, Navy, Air Force, Marines, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of the National Oceanic and Atmospheric Administration (NOAA), National Guard, state military forces, or organized militia called into active service by a state governor
  • Being transferred for 30 days or more (or the time period given by your state of residence)
  • In good standing with your account and agree to pay the latest bill
  • Deployed after your AT&T service contract began
  • Listed as an active member of the U.S. military by the U.S. Department of Defense

What to know before you cancel

  • If your account has 2 or more devices on a retired FamilyTalk® plan and only 1 device will be active, be sure to switch the active device to a current plan.
  • If you upgraded your equipment within 14 days of your cancellation request, be sure to return the equipment to the point of sale. See our AT&T Wireless Return Policy for more info.1
  • If you placed your order online and picked it up in a store, be sure to return it to an AT&T-owned store so we can waive the restocking fee. Fee waiver is subject to change. 
  • Have an installment agreement? You may be able to keep your device or accessory without making any additional monthly payments.
  • Rollover Data® and Rollover Minutes® expire as soon as we cancel your account. 
  • If your service is canceled in the middle of a bill period, we’ll prorate your bill.
  • Is your account on AutoPay? AutoPay automatically ends 90 days after your final bill is paid.
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How to cancel or reactivate your service

Canceling your service

You can send your service member cancellation requests and copies of deployment orders (if necessary) by email, fax, or U.S. mail. Here’s what to include when you contact us:
  • The name on your account (as shown on the bill)
  • Your account number
  • The phone numbers you want to cancel
  • The date you want to cancel your service
  • The full name of the service member being deployed
  • The service member’s deployment date
  • The cancellation option you’re selecting (cancel or cancel and hold)

Reactivating your service after deployment

Want to reactivate your AT&T service? Have this info handy when you contact us:
  • Your name as shown on the account 
  • Your account number
  • The phone numbers you want to reactivate
  • The date you want to reactivate your service

Keep in mind:
  • When you reactivate, you’ll have to choose from our currently available plans and add-ons.
  • If you had insurance before holding your service, we’ll add an insurance option from our current offerings to your account when you reactivate your service.

How to contact us for cancellations, holds, or reactivations

Contact options
Email
  • Submit requests and copies of deployment orders to the AT&T Military Support Team:
      ATTMilitarySupportTeam@amcustomercare.att-mail.com
  • Include Military cancellation or Military restoral in the subject line.
  • Compress documents larger than 2MB in a zipped file before attaching them.
Fax847.513.5954 (long distance charges may apply)
Mailing addressAttn: Military
8089 South Avenue
Boardman, OH 44512

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