Fixed Wireless Internet help options

Check out ways to manage your account online, get answers to questions, or fix common issues.

Other services
  • Wireless
  • TV
  • Internet
  • Home phone
  • Home security

Here’s how to get in touch with us

We're working to keep you connected.
Unable to pay your bill due to disruptions caused by COVID-19? For 60 days starting March 13, 2020, we won’t terminate postpaid wireless, home phone, or internet service for consumers.
Learn more and get answers to other COVID-19 questions
It's taking longer than normal to reach us. But, you don't have to wait for help. You can:

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Customer service

Bill & account
Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8:30 a.m. - midnight ET
Technical support
Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8:30 a.m. - midnight ET

Other contact options

New service
English 877.990.0041
Spanish 877.900.0046
Monday - Friday, 8 a.m. - 8 p.m. ET Saturday, 8 a.m. - 5 p.m. ET
ConnecTech paid technical support
Every day, 8 a.m. - 11 p.m. ET
Disability resources
Monday - Friday, 10 a.m. - 10 p.m. ET Saturday, 11 a.m. - 7:45 p.m. ET