Fixed Wireless Internet support

Find out how to manage your Fixed Wireless Internet account, equipment and more.

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Categories
Wi-Fi info
Performance
Equipment
Troubleshooting
Helpful videos
Community forums

Wi-Fi info

Update your network name and passwordMake it easier to access your Wi-Fi network.

Performance

Understand internet speedsLearn what factors influence your internet speed.

Equipment

Get tips for fixing your gatewayFix common issues.

Troubleshooting

Fix internet problemsSlow browser? Spotty Wi-Fi? Find help for home network issues.

Helpful videos


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Bill & account
Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8:30 a.m. - midnight ET
Technical support
Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8:30 a.m. - midnight ET

Other contact options

New service
English 877.990.0041
Spanish 877.900.0046
Monday - Friday, 8 a.m. - 8 p.m. ET Saturday, 8 a.m. - 5 p.m. ET
ConnecTech paid technical support
Every day, 8 a.m. - 11 p.m. ET
Disability resources
Monday - Friday, 10 a.m. - 10 p.m. ET Saturday, 11 a.m. - 7:45 p.m. ET