Grant user access

Learn how to add and remove secondary online access or transfer primary online access to your accounts.

The wireless account owner, or a Retail Authorized User can manage the account at an AT&T store.

Primary and secondary online users can manage many things in a myAT&T account. The account owner decides who can manage what.

If you get an offer for secondary access to an account, you can accept it to start managing the account in myAT&T.

If you’re a wireless account owner or have primary online access, you can add a Retail Authorized User. Authorized users can manage the account in a retail store.

The wireless account owner or online user can remove a Retail Authorized User from being able to manage the account in a retail store.

The wireless account owner or an authenticated caller can manage the account by phone with Customer Care.

Learn how to request secondary access to an account so you can start managing it in myAT&T.

If you get an email that someone you trust is requesting access to your account, learn how to approve their request in myAT&T.