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Grant user access
Find out how to add users to manage your account online, by phone, or in a store.
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Manage secondary online access for your accounts
Learn how to add and remove secondary online access or transfer primary online access to your accounts.
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Learn who can manage accounts in an AT&T store
The wireless account owner, or a Retail Authorized User can manage the account at an AT&T store.
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Learn who can manage myAT&T accounts online
Primary and secondary online users can manage many things in a myAT&T account. The account owner decides who can manage what.
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Accept an offer for secondary online access
If you get an offer for secondary access to an account, you can accept it to start managing the account in myAT&T.
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Add a Retail Authorized User
If you’re a wireless account owner or have primary online access, you can add a Retail Authorized User. Authorized users can manage the account in a retail store.
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Remove a Retail Authorized User
The wireless account owner or online user can remove a Retail Authorized User from being able to manage the account in a retail store.
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Who can manage accounts by phone
The wireless account owner or an authenticated caller can manage the account by phone with Customer Care.
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Request secondary online access to an account
Learn how to request secondary access to an account so you can start managing it in myAT&T.
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Approve a request for secondary online access
If you get an email that someone you trust is requesting access to your account, learn how to approve their request in myAT&T.
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Account access, IDs & passwords
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Manage wireless data use
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