Welcome Center

Professional Installation

When is My Installation Appointment?

The Order Status tool makes it easy to check or change the date and time of your upcoming installation appointment online. Have your order number and account number on hand when attempting to change your installation date and time.

Your U-verse TV Equipment

Understand how the DVR, receiver, remote, and Wireless Gateway work together to deliver your U-verse TV service. 

Installation Day Checklist

This checklist can help you prepare for a quick and easy installation experience. Before your technician arrives, remember:

  • You can check your order status or change your Service Activation Date online at att.com/uverseorderstatus
  • Contact us at least 48 hours prior to your installation appointment if you need to reschedule
  • A member of your household over 18 years must be present
  • Plan on installation taking an average of four hours to complete
  • You are responsible for moving furniture blocking telephone and computer connections prior to the tech's arrival
  • Wait until after installation before cancelling your old services
  • You need to establish a method of payment. Existing payment methods will not transfer to the U-verse TV, Internet and Phone account