Reset device
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Samsung Galaxy S5 Active (G870A)

Reset device

Perform a soft, factory, and alternate master reset of the device.


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ArticleINSTRUCTIONS & INFO
  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Power/Lock button, then select Power off > POWER OFF. To turn the device back on, press and hold the Power/Lock button until the screen lights up. 
    device 5101/9006185_01.jpg
  2. To restart your device, press and hold the Power/Lock button, then tap Restart. Tap RESTART again to confirm.
    Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power buttons simultaneously for 10 seconds, until the device restarts.
    device 5101/9006185_02.jpg
  3. If you are unable to turn your device off, remove and re-insert the battery.
    device 5101/9006185_03.jpg
  4. Factory Data Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
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  5. From the home screen, drag down from the Notification bar, then tap the Settings icon.
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  6. Scroll to User and backup, then tap Backup and reset.
    device 5101/9006185_06.jpg
  7. Tap Factory data reset.
    device 5101/9006185_07.jpg
  8. Tap RESET DEVICE.
    device 5101/9006185_08.jpg
  9. Tap DELETE ALL.
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  10. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 5101/9006185_10.jpg
  11. With your device powered off, press and hold down the Power/Lock buttonHome button, and Volume-up button until you see 'Recovery booting' at the top of the screen and the Galaxy S5 Active logo.
    device 5101/9006185_11.jpg
  12. When the Android Recovery screen appears, press the Volume-down button to scroll down until 'wipe data/factory reset' is highlighted.
    device 5101/9006185_12.jpg
  13. Press the Power/Lock button to select.
    device 5101/9006185_13.jpg
  14. Press the Volume-down button to scroll down until 'Yes' is highlighted.
    device 5101/9006185_14.jpg
  15. Press the Power/Lock button to begin the reset process.
    device 5101/9006185_15.jpg
  16. When the Android Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock button.
    device 5101/9006185_16.jpg

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