App troubleshooting

App troubleshooting

Use application manager and usage manager to improve your app and device performance.


INSTRUCTIONS & INFO
  1. To manage your applications, from the home screen, swipe to then tap the AT&T folder.
    device 3194/1665654.jpg
  2. Tap Usage Manager.
    device 3194/1665655.jpg
  3. Tap the APPS tab.
    device 3194/1665656.jpg
  4. Running applications and services will display. Tap the Menu icon.
    device 3194/1665657.jpg
  5. Tap to switch between CACHED PROCESSS and SERVICES IN USE.
    device 3194/1665658.jpg
  6. To stop a running app or service, scroll to then tap the desired app or service.
    device 3194/1665659.jpg
  7. Tap Stop.
    device 3194/1665660.jpg
  8. To clear an app's cache, from the APPS tab, swipe left.
    device 3194/1666822.jpg
  9. Scroll to then tap the desired app.
    device 3194/1665661.jpg
  10. Scroll to then tap Clear cache.
    device 3194/1665662.jpg
  11. To update an app, from the home screen, tap Play Store.
    device 3194/1665663.jpg
  12. Tap the Play Store tab.
    device 3194/1665664.jpg
  13. Tap My apps.
    device 3194/1665665.jpg
  14. Scroll to then tap the desired app listed beneath Updates.
    device 3194/1665666.jpg
  15. Tap UPDATE.
    device 3194/1665667.jpg
  16. If prompted, tap ACCEPT.
    device 3194/1665668.jpg
  17. To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
    device 3194/1665670.jpg
  18. Tap UNINSTALL.
    device 3194/1665671.jpg
  19. Tap OK.
    device 3194/1665672.jpg
  20. To reinstall the app, tap INSTALL.
    device 3194/1666841.jpg
  21. Tap ACCEPT.
    device 3194/1666842.jpg

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