App troubleshooting

App troubleshooting

Use application manager and usage manager to improve your app and device performance.

  1. To manage your applications, from the home screen, swipe to then tap the AT&T folder.
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  2. Tap Usage Manager.
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  3. Tap the APPS tab.
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  4. Running applications and services will display. Tap the Menu icon.
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  5. Tap to switch between CACHED PROCESSS and SERVICES IN USE.
    device 3194/1665658.jpg
  6. To stop a running app or service, scroll to then tap the desired app or service.
    device 3194/1665659.jpg
  7. Tap Stop.
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  8. To clear an app's cache, from the APPS tab, swipe left.
    device 3194/1666822.jpg
  9. Scroll to then tap the desired app.
    device 3194/1665661.jpg
  10. Scroll to then tap Clear cache.
    device 3194/1665662.jpg
  11. To update an app, from the home screen, tap Play Store.
    device 3194/1665663.jpg
  12. Tap the Play Store tab.
    device 3194/1665664.jpg
  13. Tap My apps.
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  14. Scroll to then tap the desired app listed beneath Updates.
    device 3194/1665666.jpg
  15. Tap UPDATE.
    device 3194/1665667.jpg
  16. If prompted, tap ACCEPT.
    device 3194/1665668.jpg
  17. To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
    device 3194/1665670.jpg
  18. Tap UNINSTALL.
    device 3194/1665671.jpg
  19. Tap OK.
    device 3194/1665672.jpg
  20. To reinstall the app, tap INSTALL.
    device 3194/1666841.jpg
  21. Tap ACCEPT.
    device 3194/1666842.jpg

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