App troubleshooting

App troubleshooting

Use application manager to improve your app and device performance.


INSTRUCTIONS & INFO
  1. To clear app cache, swipe down from the top of the screen, then tap the Settings icon.
    device 5037/9007014_01.jpg
  2. Scroll to and tap Application manager.
    device 5037/9007014_02.jpg
  3. Swipe to and tap the desired application.
    device 5037/9007014_03.jpg
  4. Tap CLEAR CACHE.
    device 5037/9007014_04.jpg
  5. To stop an app, tap FORCE STOP.
    device 5037/9007014_05.jpg
  6. Tap OK.
    device 5037/9007014_06.jpg
  7. To update an app, from the Play store, tap the Menu tab.
    device 5037/9007014_07.jpg
  8. Tap My apps.
    device 5037/9007014_08.jpg
  9. Tap on desired application that requires an UPDATE.
    device 5037/9007014_09.jpg
  10. Tap UPDATE.
    device 5037/9007014_10.jpg
  11. Tap ACCEPT.
    device 5037/9007014_11.jpg
  12. To uninstall an app, tap UNINSTALL.
    device 5037/9007014_12.jpg
  13. Tap UNINSTALL.
    device 5037/9007014_13.jpg
  14. To re-install, tap INSTALL.
    device 5037/9007014_14.jpg
  15. Tap ACCEPT.
    device 5037/9007014_15.jpg

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!