Backup & Restore with Computer
Which device do you want help with?

Backup & Restore with Computer

Backup and restore your device with a computer.


INSTRUCTIONS & INFO
  1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the USB-C end of the USB-C cable into the port on the right side of the device. Insert the USB end of the USB-C cable into an open port on the computer.

    step 1

  2. To place the device into the correct USB mode, press the Options key > Select key to select My Notifications > Select key to select USB for file transfer > up or down directional keys to scroll to Transfer files or Transfer photos (PTP) > Select key.

    step 2

  3. Click the File Explorer icon, then click This PC.

    step 3

  4. Click the device name, then navigate to the desired folder.

    step 4

  5. Drag and drop files to/from the device drive to transfer.

    step 5

  6. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate communication between your device and a Mac computer. Download and install the Android File Transfer app.

    step 6

  7. With the device powered on, insert the USB-C end of the USB-C cable into the port on the right side of the device. Insert the USB end of the USB-C cable into an open port on the computer.

    step 7

  8. To place the device into the correct USB mode, press the Options key > Select key to select My Notifications > Select key to select USB for file transfer > up and down directional keys to scroll to Transfer files or Transfer photos (PTP) > Select key.

    step 8

  9. Once the phone is connected to the computer, the Android File Transfer App will open automatically. Drag and drop the desired files to/from the device to transfer.

    step 9

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!