AT&T GoPhone Returns Policy


AT&T values our relationship with you and offers a return policy for equipment and services purchased directly from AT&T. Our return policy does not reflect the policies of AT&T's authorized dealers or retailers.

Restocking fees still apply. Gift cards, iTunes gift cards, GoPhone replenishments (e.g., feature cards, refill cards, PINs, and direct deposits), and ringtone cards are not refundable.

If the equipment you purchased directly from AT&T does not meet your expectations, you may return or, for all equipment other than equipment sold as a "Closeout Item," exchange it at any AT&T owned retail store within 14 days from the date the equipment was purchased or shipped. Equipment purchased from or directly from AT&T over the phone may also be returned by mail. If returning your equipment to AT&T by mail, please retain a copy of the tracking number from the shipping carrier for your records. Depending on the reason for the return, return shipping charges may apply.

You may exchange equipment, other than Closeout Items, one time within 14 days from the date the original equipment was purchased or shipped.

Returned equipment, other than the Closeout Items, must be in the manufacturer's original packaging and be in like-new condition (no physical or water damage). Returned Closeout Items must be in the original packaging in which you received the equipment and be in substantially the same condition as it was when you received it. The return must include the original components such as the device, battery, charger, manual, unopened software and invoice/receipt. Please remove any confidential, proprietary or personal information before returning your equipment. AT&T is not responsible for any equipment containing confidential, proprietary or personal information.

Refunds for qualified equipment returned within 14 days will be through the original payment method and may take up to two months.

Refurbished equipment may be exchanged within 14 days from the date the equipment was purchased or shipped.

Equipment may not be refunded and the equipment may not be returned to you if one of the following applies:

  • Equipment was returned more than 14 days from the purchase or ship date.
  • Equipment was determined to be ineligible (e.g., opened software, liquid or physical damage, not in substantially the same condition as when received by you).

Any rebate associated with the equipment subsequently returned will be voided.

The following purchases are excluded and cannot be returned or exchanged under this policy.

  • Equipment purchased from authorized dealers or retailers
  • Equipment received through an insurance claim
  • Gift cards and ringtone cards

Closeout Items cannot be exchanged under this policy. Closeout Items must be returned if service is being cancelled.

Warranty Claims/Exchanges
New wireless devices carry a one-year manufacturer's warranty from date of purchase. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase.

  • For warranty claims on all wireless devices after the first 14 days from purchase, visit or call 1-800-331-0500.

GoPhone Pay As You Go Returns
GoPhone customers can return equipment within 14 days. Pay As You Go Refill cards, Pins and funds deposited into a GoPhone account are not refundable for cash or credit.