Having trouble sending, receiving, or viewing attachments? It could be a problem with your browser settings, the file size or name, or unsupported file encryption. Try these tips to resolve your problems.
Check browser settings
First, make sure you're using one of our supported browsers
. Then, try clearing your cookies and cache
Can’t find downloaded attachments and basic browser troubleshooting didn’t help? Check your browser download settings. You’ll find them in your browser’s Options, Tools, or Preferences menu. Once you’re there, just change your download settings and select where you want to save your downloads.
Reduce file size
You can attach up to 50 files to an email message with a maximum total message size of 25MB. Want to send larger files? Try using a free file-hosting service like Dropbox
Remove special characters from a file name
Make sure you haven't used any special characters (like #, $, /, or @) in your file name. These characters can cause problems in sending.
Reformat encrypted files
Attachment garbled or doesn’t open? It may be in an encrypted format. Encryption only works if both the sender and recipient have the key to decode it. Ask the sender for an unencrypted file.