How you receive your refund depends on the method you used when paying to your account.
Electronic Bank Draft or Check - A 14-day hold is required before we can issue a refund of a bank draft/check. If you would like the refund before the end of the 14 day holding period, we will need a bank statement showing the transaction has cleared (online is accepted.) Alternatively, you can send a letter on bank letterhead indicating that the payment has cleared and is not in dispute. The letter must include amount, date cleared, bank employee name and contact number.
Online Bill Pay - An Online Bill Pay payment is often called a home banking payment. These payments are sent to AT&T by your bank after you visited your bank's website. Some of these payments may require a 14-day hold prior to refund. If you would like the refund electronically (recommended) we will need to confirm your bank account and routing number. Two pieces of documentation are required:
Bank statement showing the payment and bank account number.
A voided check from the same bank account.
If you do not wish to provide the bank account information we can issue a refund check to the account holder's name and address or leave the balance in your account to pay future bills.
Credit/Debit Card - Your refund will be processed back to the card you used to make the payment.