Set up a replacement device

First steps

• Keep the shipping box and pre-paid return label—you'll need it to return your damaged device
• Charge your replacement device.
• Have your App Store or Google Play username and password, and your AT&T account passcode handy

Next steps

• If you have the original SIM card, remove it from your damaged device and insert it into your replacement device.
• If you don't have your original SIM card, insert the new SIM card into your replacement device. You’ll find it in the box your replacement device came in. (If a new SIM card wasn't included or is damaged, you'll have to order a new SIM card.)
• Go to att.com/protechsetup to finish activating your insurance replacement device.¹
  

1. Delete all personal content and settings.
   
   • For iPhones^® and iPads^®, tap Settings. Tap Reset, and then Erase All Content and Settings. Or, go to phoneclaim.com/erase.
   • For all other devices, go to Device Support. Choose your device. Scroll to System, then select Reset device.
2. Remove the case, memory and SIM cards, and all accessories.
3. Place the damaged device and battery securely in the box.
4. Put the bottom part of your packing slip into the shipping box.
5. Seal the box and attach the prepaid return label over the original label.
6. Add the tracking number on the return label.
7. Send the package by U.S. Mail.