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Location tracking with AT&T Secure Family

The app uses cell towers and GPS to help you track where family members are.


ArticleINSTRUCTIONS & INFO

Features, alerts, and more

Location tracking is the most popular AT&T Secure Family™ feature.

If you have an AT&T wireless account
You'll get the best location results if you pair your device with your child's device. That way, Secure Family can use your child's smartphone GPS and the cell towers in our network to track locations. If you don't pair your child's device, we can't use GPS to locate it. And, we can't find the device if it isn't in our network coverage area.

If you have an AT&T PREPAID or U.S. wireless service with another provider
Make sure to install the Secure Family Companion app on the child's device and then pair it to your device. That enables us to find your child's device using its GPS.

For tracking to work, your child's device must be turned on and have location permissions and GPS settings enabled.

On-demand location

Find your child's location on an interactive map. From the parent device:
  1. Select the family member you're looking for from the list of family members.
  2. Tap anywhere on the map to get to the map detail screen.
  3. Select the Refresh icon under the map.
  4. Wait for the map to update and show your family member’s location.

Scheduled alerts

Schedule time-based email or text alerts that give your child's location at specific times. For example, you could set an alert for 3 p.m. to make sure a child arrived home from school. You can set up an unlimited number of scheduled alerts. To get started, open the parent app:
  1. Select your family member from the top row of family members.
  2. Scroll down and tap Location Alerts.
  3. Tap Scheduled Alerts.
  4. Tap Add an Alert.
  5. Set the date and time you want to be notified.
  6. Tap Save.

Arrival and departure alerts

Get location-based alerts when your child arrives or leaves a designated place like school, home, or a friend’s house. To set up these alerts:
  1. Open the parent app and select your family member from the list of family members.
  2. Scroll down and tap Location Alerts.
  3. Tap Arrival/Departure Alerts.
  4. Tap Add alert or an existing alert.
  5. Enter the location name and address.
  6. Turn arrival and/or departure alerts ON.
  7. Tap Save.

To create and save a place, from the parent app:
  1. Tap the map to see recent location results.
  2. Tap the specific location result you want to save.
  3. Enter a name for the place, like Home, Work, or School.
  4. Tap Save.
  5. Follow the prompts to add an arrival or departure alert to the newly named place.

Location history

See where a family member has been in the past 7 days. To view location history, open the parent app and:
  1. Go to the dashboard and select your family member from the list of family members.
  2. Tap anywhere on the map to get to the map-detail screen.
  3. Scroll down on the map-detail screen to view the family member’s location history.

You won't see location history for any periods when the device or its location permissions are turned off.

Location history is automatically updated after 7 days and the data is deleted after 14 days.

Want to see examples of the app’s location tracking features?

Get Secure Family app user guides

Learn more about AT&T Secure Family
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Quick answer
FREQUENTLY ASKED QUESTIONS

Why can't I see my child's location on Secure Family?

Can my family members locate me or other family members with Secure Family?

Will my family members know I'm tracking them?

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