Protect your device: Phone insurance & cases
Is it worth having phone insurance?
The days when our cell phones were basic and button-clad with simple screens are now distant memories. In the era of the 90s, these basic devices were the height of tech knowledge. But fast forward to today; the thought of getting through a day without our sophisticated smartphones in our hands seems like a crazy concept. As we ride the wave of tech progress, we rely on smartphones even more, to the extent of every aspect of our lives. This dependency may be convenient, but it also reveals that any malfunction or damage to these devices can cause a significant and often costly disruption to our lives.
We can probably all agree that prevention is better than cure, so it’s wise to do our best to avoid common smartphone mishaps. For example, a screen protector is essential to prevent cracked screens, a waterproof phone pouch can help avoid exposure to water, and phone cases such as iPhone cases and custom phone cases are a great way to protect from accidental falls. But sometimes, even these basic steps to protect your smartphone are insufficient. And when something does happen, it's always good to have good protection service, such as AT&T Protect AdvantageSM. This service includes Galaxy and iPhone insurance, extended service contracts, and tech live chat support to help with troubleshooting. In some cases, you may even be eligible for same-day phone replacement.
Does AT&T insurance cover a lost phone?
Yes, AT&T Protect Advantage is AT&T's device protection plan that provides coverage for your device in case of loss, theft, or accidental damage. You can think of it as a safety net that helps prevent having to pay a hefty amount for phone repairs or a replacement. AT&T phone insurance is one of the most robust cell phone insurance plans in the market and offers different plans to suit every need and every budget.
Is Asurion part of AT&T, and what does Asurion cover?
Asurion is an independent company that provides insurance services that partnered with AT&T to offer AT&T clients fully rounded cell phone protection and coverage. While AT&T offers insurance plans, Asurion provides coverage and handles claims. If a customer with the AT&T Protect Advantage plan needs to make a claim, it would be processed and fulfilled by Asurion.
If you're looking to fix a cracked screen or file a claim for theft, AT&T and Asurion have got you covered.
How much is the insurance deductible for AT&T?
The deductible for AT&T insurance can vary depending on the specific device and the selected AT&T protection plan. If you're not enrolled in a protection plan, the deductible estimates are calculated based on a single line's specific device and protection. To determine the estimated deductible or claim service fee in advance, input your information in the tool's dedicated fields, as seen in the image. However, you'll need to start a claim for a precise quote and confirm repair eligibility.
Remember, it's always a good idea to check the specific terms and conditions of your plan for the most accurate information.
How do I contact Asurion to file a claim?
Do you have a plan with AT&T Protect Advantage, and your cell phone screen cracked? Or perhaps your device fell in the pool and won't work any longer? Whatever the reason may be, we have you covered! Asurion has a dedicated claim page for AT&T customers, where you can file your claim. Just follow the instructions, and you will have your cell phone or a replacement back in your hands in no time.
Asurion also has a dedicated phone number for AT&T customers for filing claims. Just call 888.562.8662 for a seamless claim process.
If you're facing any technical difficulties with your device, don't hesitate to take advantage of the ProTech support live chat available on the Asurion claim page. Expert agents are at your service through the chat to help troubleshoot device issues.
What happens when you file a claim with Asurion?
Once you begin filing a claim, you'll be asked a few questions to determine what's wrong with your device. Next, based on your answers, you'll receive repair or replacement options to choose from. Lastly, you can track your claim to know when to expect to receive your replacement device.
Can you add insurance to an AT&T cell phone anytime?
AT&T allows customers to add insurance to their plan on the purchase/upgrade day or within 30 days. But that's not the only chance to add insurance to your device! AT&T occasionally has 'open enrollment periods,' during which they offer the customers extended enrollment time. So don't forget to periodically check att.com to learn about a new upcoming open enrollment period.
How do I know which AT&T Protect Insurance plan is best for me?
Each AT&T Protect Insurance plan offers an unlimited number of claims,1 $0 unlimited screen and back glass repairs,2 same-day replacement and setup,3 unlimited battery replacements,4 unlimited photo and video storage,5 and ProTech expert services.
The main difference between the plans lies in the number of devices covered. Protect Advantage for 1 covers one device, while Protect Advantage for 4 covers up to four devices. Yet, unlike the plan for one device, the plan that covers four devices allows you to insure devices that aren't connected to the AT&T Wireless network, such as Wi-Fi® tablets. It also allows you to insure devices other than your own, such as your kid's device.
1Maximum device value of $3,500 per claim.
2Unlimited Screen and Back Glass Repairs are available in select areas. Newly launched device models may not be eligible for repair. Visit https://www.asurion.com/claims/att/ or call 888.562.8662 to check current eligibility. Same-day repair option depends on claim approval time, part and technician availability. Eligible devices and available areas are both subject to change at any time. Repairs will be available for certain devices, in select locations, which are subject to change at any time.
3Available for select devices in select areas and is subject to parts and technician availability. Claims must be filed and approved by 4 p.m. (local time). Eligibility is determined at time of claim approval and is contingent on certain criteria. Claims may be fulfilled with new or AT&T Certified Pre-Owned equipment of the same model or other models of like kind and quality and may be previously opened, used, refurbished or remanufactured, and/or may contain original or nonoriginal replacement parts. Colors, features and accessory compatibility are not guaranteed.
4Subject to eligible wireless phones outside of manufacturer's warranty period that power on but fail to hold an adequate charge after ProTech diagnostic testing. Available for select devices in select areas. Battery replacements come with a 60-day limited warranty.
5Unlimited photo and video storage: Video size limitations may apply.
What is the waiting period for AT&T insurance?
When you subscribe to the AT&T Protect Insurance for 1 plan, coverage begins immediately without any waiting period post-enrollment. However, the AT&T Protect Insurance for 4 plan works a little differently. For this plan, devices not linked to a monthly AT&T rate plan, also known as non-connected devices, have a waiting period. Specifically, a 30-day period must pass after enrollment before these devices are covered under the insurance plan.
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