Question 1

When does the 14-day return period begin?

Accepted Answer

The 14-day return period begins the day after your AT&T Certified Pre-Owned device ships.

Question 2

How do I return it?

Accepted Answer

If you are within the 14-day return period, you can ship the AT&T Certified Pre-Owned device to us with a prepaid return shipping label. To request a return shipping label, contact us at 1.800.331.0500. Restocking fees may apply.

Your return must include the: 1.) AT&T Certified Pre-Owned device with no physical damage (outside of normal wear and tear) or liquid damage; 2.) accessories packaged with the AT&T Certified Pre-Owned device (if included with device); 3.) invoice; and 4.) original AT&T packaging. For more info, check the AT&T Wireless Return Policy.

Question 3

What about my refund?

Accepted Answer

We'll refund your money the same way you paid. Restocking fees may reduce the amount refunded for the return of the AT&T Certified Pre-Owned device.

Question 4

Does an AT&T Certified Pre-Owned device come with a warranty?

Accepted Answer

AT&T provides a limited 90-day warranty to the owner of an AT&T Certified Pre-Owned device. The limited warranty covers malfunctions in the AT&T Certified Pre-Owned device not caused by physical or liquid damage. The limited warranty runs for 90 days from the purchase date of the AT&T Certified Pre-Owned device. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Question 5

What type of damage isn’t covered by the limited 90-day device warranty?

Accepted Answer

The limited 90-day device warranty does not cover malfunctions in the AT&T Certified Pre-Owned device caused by physical or liquid damage.

Question 6

How do I make a device warranty claim?

Accepted Answer

To make a warranty claim on your AT&T Certified Pre-Owned device, contact AT&T at 800.331.0500 or visit KM article 1044996.

Question 7

Does the AT&T Certified Pre-Owned device come with accessories?

Accepted Answer

Not all AT&T Certified Pre-Owned devices come with accessories but some devices do come with a wall charger and/or cable.

Question 8

Do accessories included with an AT&T Certified Pre-Owned device have a warranty?

Accepted Answer

AT&T also provides a limited 90-day warranty on accessories included with the AT&T Certified Pre-Owned device. The limited warranty covers malfunctions in the accessories. The limited warranty runs for 90 days from the purchase date of the AT&T Certified Pre-Owned device. To make a warranty claim on accessories that came with your AT&T Certified Pre-Owned device, contact AT&T at 800.331.0500. AT&T will replace a malfunctioned accessory with a like accessory at no cost if AT&T approves your warranty claim. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Question 9

Still have questions?

Accepted Answer

If you activated wireless service and need to cancel, want to trade-in your device, or have other questions, see the full AT&T Wireless Return Policy or call customer service.

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