AT&T device protection: Everything you need to know

If you don’t have device insurance, things like water damage, a cracked screen, or a lost device can cause a lot of stress. Replacing your device can get really expensive, and many of us don’t budget for a broken device. The good news, however, is there’s a period of time called open enrollment.

What is open enrollment?

From time to time, AT&T Protect Advantage offers open enrollment, which are limited time periods when you can sign up for a device protection plan regardless of when you purchased your phone.

Open enrollment runs July 15 – September 2, 2025. The only other time that customers can sign up for Protect Advantage is within 30 days of a new activation or device upgrade. This means that if you’ve already had your device for more than 30 days, this is another chance for you to enroll.

AT&T customers can choose between two comprehensive device protection plans – Protect Advantage for 1 and Protect Advantage for 4. Each offers the same great benefits with flexibility based on the number of devices you want to cover.

Key benefits included in both plans:

• As soon as same-day replacement and setup
• Unlimited screen and back glass repairs
• Unlimited claims for loss, theft, damage, and more
• Access to technical device support from a ProTech expert

When you sign up for Protect Advantage for 4, this is how it works:

One device is enrolled under the plan. From there, you can add up to three additional devices anytime you file a claim on them. Plus, after 12 months of an approved claim, you have the flexibility to swap out the additional devices for others on your account, ensuring your coverage always matches your current tech needs.

This approach gives you the freedom to protect multiple devices over time—making it easy, flexible, and tailored just for you.

Don’t miss this opportunity get AT&T device protection

No matter which protection plan you prefer, you shouldn’t miss out on this opportunity to give yourself some peace of mind. If you’re thinking of getting a new device, consider your options to add device protection , and if you are a current AT&T customer, you can log into your myAT&T account and add device protection during the current open enrollment period.

Legal Stuff

Device must be undamaged and in good working order at time of enrollment. Enrollment is available within the first 30 days of new activation or upgrade, or during an Open Enrollment period. You can switch your already-enrolled number to a different plan at any time. Protect Advantage for 1 is $14 or $17 per month per mobile number enrolled depending on device tier. Protect Advantage for 4 is $50 per month and covers up to 4 eligible devices. Limitations and exclusions apply. See att.com/protectadvantage for more information.

• Protect Advantage for 1 and 4 are a combination of Protect Insurance for 1 or 4, Protect Service Contract for 1 or 4, and ProTech for 1 or 4. Protect Insurance for 1 and 4 are underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. Protect Service Contract for 1 and 4 are provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Protect Advantage for 1 and 4 include a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided.
• Same Day Replacement: Available for select devices in select areas and is subject to parts and technician availability. Claims must be filed and approved by 4pm. Eligibility is determined at time of claim approval and is contingent on certain criteria.
• Unlimited Screen and Back Glass Repairs: Select devices are eligible for repair. Visit phoneclaim.com/att or call 888.562.8662 to check current eligibility. Repairs are available in select locations, based upon parts and technician availability, and other criteria. If a device requires multiple types of repair, for example cracked screen and back glass repair, the device must qualify as an eligible device for each of the needed repairs, or the device will be replaced (replacement deductible/service fee applies). Same-day repair option depends on claim approval time, part and technician availability. Eligible devices and available areas are both subject to change at any time. Repairs will be available for certain devices, in select locations, which are subject to change at any time . Visit phoneclaim/att.comto check eligibility. $0 service fee.
• Available for eligible wireless phones outside of manufacturer’s warranty period that power on but fail to hold an adequate charge after ProTech diagnostic testing. Available for select devices in select areas.

Additional information:

• Coverage is optional. You may cancel any time without penalty.
• Maximum device value of $3,500 per claim.
• Replacement devices may be new, refurbished or remanufactured and may contain original or non-original replacement parts. Color, features and accessory compatibility is not guaranteed.
• Non-refundable replacement deductible/service fee of $25, $100, $225, or $275, or deductible/service fee of $199 (for eligible non-connected device replacements) is required per claim based on device. Starting 10/20/2025, the replacement deductible will increase to $300/$400 for certain devices (excluding New York customers). See details at att.com/PAchange.

Editor’s note: This article has been significantly revised by Zoya Cochran on July 21, 2025 to reflect product changes and to update the open enrollment period.