Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. From the home screen, press the Menu key.
    Note: Factory reset will delete all personal information on the device and return it to factory settings. This action cannot be reversed.
    device 2633/1267958.jpg
  2. Tap Settings.
    device 2633/1267959.jpg
  3. Under Accounts, tap Backup and reset.
    device 2633/1267960.jpg
  4. Tap Factory data reset.
    device 2633/1267961.jpg
  5. Tap Reset device.
    device 2633/1267962.jpg
  6. Tap Delete all.
    device 2633/1267963.jpg
  7. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off. When powered off, press and hold down the Volume-up, Home, and Power/Lock keys.
    device 2633/1343924.jpg
  8. Keep holding the Home and Volume-up keys but after the device vibrates and states "recovery botting" at the top of the screen. Release the Power/Lock key .
    device 2633/1343926.jpg
  9. Press the Volume down key, and then highlight wipe data/factory reset.
    device 2633/1343927.jpg
  10. Press the Power key.
    device 2633/1343928.jpg
  11. Press the Volume down key until Yes - delete all user data is highlighted, and then press the Power key.
    device 2633/1343931.jpg
  12. Press the Power key to reboot the device.
    device 2633/1343934.jpg

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