Secure My Device
Which device do you want help with?

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.

  1. SET A SECURITY LOCK: Swipe down from the Notification bar, then select the Settings icon.
    device 5177/9007010_01.jpg
  2. Scroll to and select Screen lock & passwords
    device 5177/9007010_02.jpg
  3. Select Password.
    device 5177/9007010_03.jpg
  4. Select the desired security lock type.
    Note: If you choose Pattern lock, you will have to reset your device if you forget your Pattern Lock. See the Reset Device tutorial for alternate reset instructions.
    device 5177/9007010_04.jpg
  5. Draw your desired pattern. Draw your desired pattern again to confirm, then select DONE.
    device 5177/9007010_05.jpg
  6. LOG IN USING THE SECURITY LOCK: From the lock screen, swipe in any direction then draw your pattern.
    device 5177/9007010_06.jpg
  7. CHANGE LOCK SCREEN TIMEOUT: Swipe down from the Notification bar > select the Settings iconScreen lock & passwords >  Secure lock settings.
    device 5177/9007010_07.jpg
  8. Select Automatically lock, then select the desired timeout duration.
    device 5177/9007010_08.jpg
  9. CHANGE LOCK TYPE: From the Screen lock & passwords screen, select Password. 
    device 5177/9007010_09.jpg
  10. Enter your current pattern lock then select the desired screen lock type and follow the prompts to complete set up.
    Note: To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
    device 5177/9007010_10.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!