App Troubleshooting

App Troubleshooting

Use the Troubleshoot and Resolve Tool to troubleshoot common device issues.


INSTRUCTIONS & INFO
  1. To clear your app cache, swipe down from the top of the screen, and tap the Settings icon
    device 5105/9007014_01.jpg
  2. Scroll to the APPS tab then tap Application manager.
    device 5105/9007014_02.jpg
  3. Tap the Desired application.
    device 5105/9007014_03.jpg
  4. Tap Storage.
    device 5105/9007014_04.jpg
  5. Tap CLEAR CACHE.
    device 5105/9007014_05.jpg
  6. To stop an app, from the home screen tap Apps.
    device 5105/9007014_06.jpg
  7. Swipe to and tap Usage Manager.
    device 5105/9007014_07.jpg
  8. Tap the X next to the desired app to close.
    device 5105/9007014_08.jpg
  9. To update an app, from the home screen, tap the Play Store icon.
    device 5105/9007014_09.jpg
  10. Tap the Menu tab.
    device 5105/9007014_10.jpg
  11. Tap My apps & games.
    device 5105/9007014_11.jpg
  12. Tap on desired application marked with UPDATE.
    device 5105/9007014_12.jpg
  13. Tap UPDATE.
    device 5105/9007014_13.jpg
  14. To uninstall an app, from the Settings menu, tap Application manager.
    device 5105/9007014_14.jpg
  15. Tap desired app.
    device 5105/9007014_15.jpg
  16. Tap UNINSTALL.
    Note: Not every app can be uninstalled, some can only be disabled.
    device 5105/9007014_16.jpg
  17. Tap OK.
    Note: To Re-Install an app, go to the Play Store > tap desired app > tap Install.
    device 5105/9007014_17.jpg

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