The AT&T Consumer Service Agreement
AT&T offers more products and services than ever. In order to make it easier for our customers to understand the various terms and conditions, contracts, and agreements governing these products and services, we’ve updated and consolidated many of them into a single streamlined agreement—the AT&T Consumer Service Agreement.
Who is the AT&T Consumer Service Agreement for?
The AT&T Consumer Service Agreement is for customers and certain small businesses with one or more of the following AT&T products or services:
- AT&T Wireless Service – including postpaid, AT&T PREPAID, and FirstNet subscriber paid
- AT&T Phone – including AT&T Phone for Business
- AT&T Internet – including Fiber, Internet, Fixed Wireless, DSL, and business internet services
For these customers, the AT&T Consumer Service Agreement replaces previous separate contracts for these services, such as the:
- Wireless Customer Agreement
- Data Services Agreement
- AT&T PREPAID Terms of Service
- AT&T PREPAID Plan Terms
- AT&T Internet Terms of Service
- AT&T Fixed Wireless Service Terms
- AT&T U-verse® TV and AT&T Phone Terms of Service (with respect to AT&T Phone service only)
(Click here for the terms for AT&T U-verse® TV)
What’s in the AT&T Consumer Service Agreement?
The AT&T Consumer Service Agreement combines and updates the agreements governing many of our consumer and small business products and services, giving you one place to look for the terms and conditions.
Here’s a quick overview of the contents of the AT&T Consumer Service Agreement:
- Section 1 contains the General Terms applicable to all of the covered products and services. No matter if you’re a wireless, AT&T PREPAID, AT&T Phone, or internet customer, many of the important terms governing your service can be found in Section 1, including the provisions governing how we’ll resolve disputes between us through arbitration instead of class actions or jury trials. For persons in California who received notice of a revised arbitration provision effective May 5, 2021: If you believe that you were signed up for an AT&T service without your consent, you are not obligated to bring that claim in arbitration under the revised arbitration provision if you do not wish to do so.
- The rest of the AT&T Consumer Service Agreement—Sections 2 through 7—include additional service-specific terms that apply only to one particular product or service, called Service Terms.
- These Service Terms either supplement or replace the ones contained in Section 1, the General Terms.
- Whether you are an existing customer for a particular service or sign up for it in the future, the Service Terms will be in your AT&T Consumer Service Agreement.
- If you have postpaid AT&T Wireless service, your Wireless Service Terms are in Section 2.
- If you have prepaid AT&T Wireless service, you’re subject to the Prepaid Wireless Service Terms in Section 3 as well as the Wireless Service Terms in Section 2.
- If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in Section 4, in addition to the Wireless Service Terms in Section 2and the Prepaid Wireless Service Terms in Section 3.
- If you’re an AT&T Phone customer, your Service Terms are in Section 5.
- If you have AT&T Fiber, Internet, Fixed Wireless, or DSL service, your Service Terms are in Section 6
- If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in Section 7as well as the Internet Service Terms in Section 6.