Device/Accessory Return Terms & Conditions

Retail Installment Agreement ID {Installment ID associated with device/accessory being returned} Account Number {Account Number}
Account Name {Customer Name on Account}
Mobile Number {Mobile number of device} Market {Market Code}

Please read the terms and conditions below to understand your rights and obligations under this limited agreement (“Agreement”) permitting a Device (defined below) return (“Return”). A Return is currently available for the following: 1) early trade-in/turn-in program (as permitted under the terms of your installment plan agreement); 2) estate settlement (deceased subscriber or account holder); and 3) price plan or feature change service cancellation; all of the foregoing Return options may be modified or canceled at any time in AT&T’s (or its assignee/designee’s) sole discretion. With a Return, you agree, represent, warrant, accept, and acknowledge the following:

  1. The smartphone, device or accessory (“Device”) is not lost or stolen, and you are the sole and rightful owner of or otherwise expressly authorized to return the Device which is free of third-party liens or claims.
  2. The unique numeric identifier for the Device being returned and account number may be provided to law enforcement.
  3. If Device return is unsuccessful, you must pay the remaining installment charge/balance under Device installment plan agreement.
  4. AT&T, its vendors, affiliates, designee(s) and suppliers are not able and will not return any Device. You are transferring Device ownership rights to AT&T, its affiliates, its designee(s), vendors, and suppliers without ability for Device or information return.
  5. You have: 1) ERASED ALL PERSONAL, CONFIDENTIAL OR SENSITIVE INFORMATION (“INFORMATION”) FROM AND DEACTIVATED APPLICATIONS AND SERVICES ON THE DEVICE; 2) REMOVED THE SIM CARD AND MEMORY CARD; AND 3) PERFORMED A FACTORY RESET. AT&T, ITS AFFILIATES, ITS DESIGNEES, VENDORS AND SUPPLIERS DO NOT GUARANTEE AND ARE NOT RESPONSIBLE FOR REMOVAL OF INFORMATION ON THE DEVICE. After Device return, all Device information is not recoverable.
  6. The condition, specifications, and other representations you have provided regarding the Device are accurate. The final appraised value of the Device may be adjusted if AT&T, its affiliates, its designees, vendors and suppliers determine the Device received does not accurately match the condition, specifications, and other representations you provided.
  7. You are responsible for previous or subsequent charges incurred before, during, or after return of the Device.
  8. If participating in early trade-in/turn-in program, you must be at least 18 to participate.
  9. AT&T, ITS AFFILIATES, ITS DESIGNEE(S), VENDORS AND SUPPLIERS SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, INCIDENTAL, OR EXEMPLARY DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF ANY DEVICE RETURN OR WITH RESPECT TO THE DEVICE, INCLUDING DAMAGES RELATED TO INFORMATION LEFT ON DEVICE.
  10. TO THE EXTENT PERMITTED BY LAW, AT&T, ITS VENDORS AND SUPPLIERS WILL NOT BE LIABLE FOR MORE THAN THE AT&T APPRAISED VALUE OF THE RETURNED DEVICE.
  11. You have wireless service under a separate Wireless Customer Agreement or an AT&T business or government agreement (in any case the “Service Agreement”). Except as prohibited by applicable law, the Dispute Resolution By Binding Arbitration and Arbitration Agreement provisions or other dispute resolution provisions of your Service Agreement are incorporated by reference in this Agreement and will survive termination of your Service Agreement. Accordingly, ALL disputes under this Agreement shall be resolved by the dispute resolution provisions in your Service Agreement. SPECIFICALLY, UNDER YOUR SERVICE AGREEMENT -- UNLESS YOUR AGREEMENT DOES NOT INCLUDE AN ARBITRATION PROVISION -- YOU AGREE TO RESOLVE ALL DISPUTES UNDER THIS AGREEMENT ONLY THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURTS INSTEAD OF IN COURTS OF GENERAL JURISDICTION. YOU WAIVE ANY RIGHT TO A TRIAL BY JURY. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED.
  12. Please read the full Arbitration Agreement in your Service Agreement carefully. It affects your rights. Most customer concerns can be resolved quickly and to the customer's satisfaction by calling the customer service department at 1-800-331-0500 (or any alternative customer service number we may provide to you from time to time). In the unlikely event that we are unable to resolve a complaint you may have to your satisfaction (or if we have not been able to resolve a dispute we have with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or small claims court. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same individual damages and individual relief that a court can award. Any arbitration under this Agreement will take place on an individual basis. For any non-frivolous claim that does not exceed $75,000, we will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover attorneys' fees from us to at least the same extent as you would be in court. In addition, under certain circumstances, we will pay you more than the amount of the arbitrator's award and will pay your attorney (if any) twice his or her reasonable attorneys' fees if the arbitrator awards you an amount that is greater than what we have offered you to settle the dispute.
Customer Signature   Date {date}