Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

Enter another ZIP to see info from a different area.

https://www.att.com/msapi/idp-content-orchestration/v1/idpcms/support/article/index?raw-mode=true

<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Find out how to configure advanced settings on your Wi-Fi gateway.

DSL Internet -Internet connections, web browsing & security - Advanced information - Gateway configurations

Learn how to find your IP address or acquire a Static IP address.

DSL Internet - Internet connections, web browsing & security - Advanced information - IP address

Get detailed information on IP addresses and gateway configuration.

DSL Internet - Internet connections, web browsing & security - Advanced information

DSL Internet - Internet connections, web browsing & security - Apps & tools

Learn how to connect to your modem or Wi-Fi gateway.

DSL Internet - Internet connections, web browsing & security - Home network & Wi-Fi information - Modem, gateway, and Wi-Fi

Get detailed information on your DSL network password.

DSL Internet - Internet connections, web browsing & security - Home network & Wi-Fi information - Network password info

Find your Wi-Fi information to connect devices, computers, and more to your home network.

DSL Internet -Internet connections, web browsing & security - Home network & Wi-Fi information

Explore security features offered with AT&amp;T Internet Security Suite powered by McAfee.

DSL Internet - Internet connections, web browsing & security - Security & safety - AT&T Internet Security Suite

Find ways to keep your home network safe.

DSL Internet - Internet connections, web browsing & security - Security & safety - Network & equipment safety

Explore tools to protect your family, personal information, and DSL home network.

DSL Internet - Internet connections, web browsing & security - Security & safety

Learn about factors that impact internet speed and how to improve browsing.

DSL Internet - Internet connections, web browsing & security - Web browsing & internet speeds

Learn about DSL internet and Wi-Fi connections, tools, and security.

DSL - Internet connections, web browsing & security

Learn about discounted internet service and how to apply.

DSL Account - Installation & order status- Discounted internet service

DSL Internet - Installation & order status - More setup info

Check on the status of your order and learn about DSL features.

DSL Internet - Installation & order status  - Orders & feature information

Learn what you need to install your internet service.

DSL Internet  - Installation & order status - Self-installation

Read about DSL Internet Terms &amp; Conditions and early termination fees.

DSL Internet - Installation & order status - Terms & Conditions

Get the details on your order and upcoming installation.

DSL - Installation & order status

Identify and fix issues with your Wi-Fi gateway.

DSL Internet - Troubleshooting & repair  - Internet equipment

Check out our tools, video, and tips to troubleshoot slow, intermittent, or lost internet service.

DSL Internet - Troubleshooting & repair - Service

Learn how to troubleshoot your DSL internet equipment and service.

DSL  - Troubleshooting & repair

Get help with your DSL equipment and home network. Find out how to contact us.

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1010455?app-id=idpui

<p>Before you start to troubleshoot, make sure you’re using the latest version of <a id="idAddToReportClicks1" title="Link opens in the same window" target="_self" href="https://www.att.com/support/article/email-support/KM1063685">a supported browser</a>. Update or switch browsers, if needed.</p>

Common AT&T email error codes

Looking for more info?

Did you get the help you needed?

Thanks for your feedback!

Community forums

Have questions about your DSL Internet service? Explore our community forums for answers.