Replace a broken AT&T Prepaid device

Find out how to replace your broken phone or other AT&T Prepaid device.

Troubleshoot and check for damage

Want to perform a warranty exchange for your AT&T Prepaid® device? First you should:

Get step-by-step instructions to fix problems with your device
Check for signs of physical or liquid damage that could void the warranty on your phone, tablet, or other mobile device

Warranty coverage periods vary, depending on your device. If it's:

New: Typically a one-year manufacturer warranty
AT&T Certified Restored: Typically a 90-day warranty
New or Apple-replacement Apple-branded equipment: Typically carries a warranty from Apple® of one year after purchase date
An accessory: Learn how to exchange an accessory under warranty

If your device meets all requirements, here’s how to perform a warranty exchange.

Here are other ways to replace your AT&T Prepaid device:

Last updated: April 18, 2025

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Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.