Look for signs of physical or liquid damage that aren’t covered by your warranty. All clear? Then, check your device warranty coverage period:
Physical or liquid damage to your device voids the warranty.
Read this device protection info. Learn which coverage option is right for you and how to sign up.
Then, go to Device protection to add or remove coverage.
Make sure to file a claim within 60 days of the incident. To get started, gather this info:
Then, contact our claims provider. You can:
Once filed, go to att.com/checkmyorder
Asurion handles our claims, so you can’t file a claim in one of our stores. If you have device protection coverage and want to file a claim:
Choose from these options:
Â
You’re responsible for a deductible that’s due when you file a claim for a replacement device. This is in addition to the monthly cost for your coverage.
It depends on the device. Deductible costs can range anywhere from $25 to $400.
Get protection in the event your device gets damaged, or is broken, lost, or stolen. Your device will also be covered if it has an out-of-warranty malfunction. Choose from:
Learn more about our device protection coverage options.
For devices under warranty, the manufacturer will repair or replace it if anything goes wrong during a certain time period.
For device protection, you pay monthly for coverage. Your device will be protected if it's ever broken, lost, or stolen. It covers malfunctions that aren't covered by a warranty.