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Get mobile data help

No mobile data service? Find out what you can do to get it back on track.


Fix your mobile data issue

Get diagnostic support and other helpful tools when your LTE is not working.Go

Follow these tips if your cellular data is not working

  • Turn your phone off and back on. 
  • Make sure mobile data or cellular data is turned on.
  • Disconnect from Wi-Fi® to test your mobile data.
  • Turn off airplane mode. Most devices show an airplane icon when airplane mode is on.
  • Explore specific device instructions.
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