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Find mobile messaging help

Having trouble sending or getting text and picture messages? We’ve got tips and tools that can help.


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Use our tool to find and fix problems with your messages.Let's get started

Tips to fix messaging issues

Can't send or receive text or picture messages? Try these tips:
  • Restart your device.
  • Turn Wi-Fi® off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
  • Be sure messaging is on.
    • iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
    • Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.
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More tips

Here are some other things to try:
  • Check your device's memory storage. If it's full, messages may not come through.
  • Make sure your device is updated to the latest software.
  • Add +1 (the country code) before the 10-digit phone number for all you contacts in the U.S. This makes sure you can text them if you're out of the country.
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