U-verse Welcome Center

Order & Equipment Status

Order Status

Checking on the details or status of your order is quick and easy with our online order status tool.

Use one of the combinations below to search for your order:

  • Order Number & ZIP Code
  • U-verse Account Number & ZIP Code

Or log in with your U-verse Member ID and password.

If you ordered online and the online tool cannot find your order status, please chat with an agent. If no agents are available, call the number on your order confirmation email.

Shipping & Tracking

If you are installing U-verse yourself, you can use the UPS® or FedEx® tracking number from your U-verse shipping confirmation email to check the arrival date of your equipment.*


*If UPS and FedEx do not deliver to your location, we will send your equipment by USPS.