Make & Receive an AT&T Video Call
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Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.

In this tutorial, you will learn how to:


• Make a video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call


Make a video call

A video call can be made through the Keypad in the phone Phone app or through the Contacts list in the contacts Contacts app. To make a video call through the Keypad, enter the desired number then select the Video Call icon. Select the desired video call method.


Note: To block calls from your tablet, you must update your device to the most current software version and set up NumberSyncSM. The Video Call icon appears if the person has the capability to receive a Video Call and is crossed out if the person does not have the capability to receive a Video Call. For this demonstration, Video call was selected.


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Respond to an incoming video call

Select and drag the desired icon.


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 ACCEPT VIDEO CALL: Select and drag the Video call icon in any direction to accept a video call.

• ACCEPT VOICE CALL: Select and drag the Voice call icon in any direction to accept a voice call.

 DECLINE CALL: Select and drag the Decline icon in any direction to decline a call.

Change call type

SWITCH TO A VOICE CALL: While on a video call, select Voice call.


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SWITCH TO A VIDEO CALL: While on a voice call, select Video call


Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.


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Video call options

Select the screen, then select the desired option.


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• ENABLE/DISABLE YOUR CAMERA: Select My video icon to enable or disable your camera.


 ADD A VIDEO CALL: Select the menu Menu icon, then select Add call.


Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.

Enable or disable a video call

1. From the Phone app, select the menu Menu icon then select Settings.


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2. Select the Video Call switch.


Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls. Group video calling may not work for those using a different mobile operator.


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Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit AT&T Video Call.

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