Device help

Get step-by-step help and info for your device.

AT&T Modio Data app

This article provides an overview of the Modio Data app.

File Management - SD card

This tutorial describes how to share files.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Charge the battery

This tutorial shows how to charge the battery.

Data usage

Learn how to access your data usage.

Cellular data

This article describes how to connect to a network.

Specifications

This article provides an overview of the device's specifications.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

This article provides an overview of the Device layout.

IMEI, SSID, & device ID

This tutorial shows the steps to access the IMEI, phone, & serial number.

Insert SIM & memory card

This tutorial shows how to insert the SIM and memory card into the device.

Power device on or off

Turn your device on and off.

Set up & connect your LTE case

Learn how to set up your hotspot for the first time.

View messages

View and delete messages and alerts on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Modio LTE case for iPad mini (Y860OA)

Learn how to update the software of the AT&T Modio LTE case for iPad mini (Y860OA)

View device software version

This article describes how to find the software and firmware version.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset device

This article describes how to reset the device to its factory settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.