Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Charge the Battery

Tips on charging your battery.

Block Calls

Block or unblock calls from your device.

Call Forwarding

Adjust call forwarding options for your wireless number.

Conference Calling

Add another person to your call, merge calls, place someone on hold and more.

Make & Receive a Call

This article describes how to make a call.

TTY Support

TTY Support offers speech-to-text functions for the hearing impaired.

Check the Wireless Signal

The signal LED on your device indicates the current wireless signal status.

Connect a Computer

Connect a computer to the Router's network.

Connect a Wireless Device

Connect a wireless device to the Router's network.

Connect to AT&T Network

This article describes how to connect to the AT&T Network.

Connect Using Ethernet

This article describes how to connect to the internet via Ethernet.

Connect a WPS Device

Learn to connect a WPS-capable device to the AT&T Wireless Internet wireless network.

Connected Devices

This tutorial explains how to view the different devices connected to your AT&T Wireless Internet.

Connection Status

This article describes how to determine the connection status of your device.

Turn Wi-Fi On & Off

Turn Wi-Fi on and off.

Wi-Fi Network Name & Password

View and change the Wi-Fi network name and password for the AT&T Wireless Internet network.

About AT&T Wireless Internet

Learn important information about your Wireless Internet.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset.

LED States

This article provides an overview of the LED states.

Power Device On or Off

Turn your device on and off.

Specifications

This article details device specifications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Block & Unblock Wi-Fi Devices

Block and unblock Wi-Fi devices from connecting to the Router's network.

Hide Wi-Fi Network Name

Hide the Wi-Fi network name to limit the visibility of your network to nearby wireless devices.

Parental Controls

Learn to restrict and block websites to keep you and your family safe.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Wi-Fi Security Settings

This article describes how to enable wireless security.

Modem & Router Settings

This article describes how to access modem and router settings.

View APN Settings

This article describes how to view APN settings.

VPN & DHCP Settings

This article describes how to access VPN and DHCP settings.

Find IMEI, Serial Number & Phone Number

View the device IMEI, phone and serial numbers.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Wireless Internet (MF279)

Learn how to update the software of the AT&T Wireless Internet (MF279).

Software Version

Determine your current device software version and check for updates.

AT&T Wireless Internet Manager

How to perform basic functions with the AT&T Wireless Internet using the AT&T Wireless Internet web portal.

Forgot AT&T Wireless Internet Manager Login

This article describes what to do if the AT&T Wireless Internet Manager login information is lost.

View Call Log

How to view incoming and outgoing calls to and from your AT&T Wireless Internet.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Answering Machine Not Picking Up

Try this if your answering machine does not pick up incoming calls

AT&T Wireless Internet Connection Issues

Try this if you cannot successfully connect to the AT&T Wireless Internet.

Blinking Red Wireless Service LED

This article describes what to do if the red wireless service LED is solid red.

Slow Download or Upload Speed

Try these troubleshooting methods if you are experiencing sluggish internet speeds.

Internet Access Issues

Try these troubleshooting methods if your AT&T Wireless Internet cannot access the internet.

No Dial Tone

Try these troubleshooting methods if your AT&T Wireless Internet does not produce a dial tone when a phone is plugged in.

Phone Not Ringing

Try this if your phone fails to ring during incoming calls.

Reset Device

Perform a factory reset to restore default settings on the device. Perform a factory reset if you have been locked out of access to your device settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Wi-Fi Network Not Found

The Wireless Internet Network may be hidden, or you may be experiencing problems with your connection.

Access Voicemail

Check your voicemail messages.

Set Up Voicemail or Answering Machine

Learn to set up and access the voicemail functions on your device.

Having device issues?

Fix common service and device problems.