Device help

Find step-by-step help for your device.

Browse device topics

Articles

Browse the web

Learn to browse the web and manage tabs and bookmarks.

Browser options

Access browser settings to delete browser history, set the home page, and more.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Articles

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

How to charge your battery.

Articles

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device.

Call forwarding

Learn how to manage call forwarding from your device.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Caller ID

Learn how to show or hide your caller ID when making calls.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, & reject a call.

Speed dial

Learn how to use speed dial and manage speed dial contacts.

Articles

Airplane mode

Learn how to turn Airplane mode on and off.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Signal & cellular data

View cellular network signal, turn your mobile data connection on or off.

Articles

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

Provides an overview of the device layout.

Keypad & typing

This article describes how to use the device's keyboard.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Phone assembly

How to install the battery, SIM, and memory card (for applicable devices).

Power device on or off

Turn your device on and off.

Specifications

Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Articles

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & receive messages

How to send, receive, and delete picture (MMS) and text (SMS) messages.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Articles

Calendar

Learn how to access the calendar and manage events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Articles

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

View & share photos or videos

Access, view, and share your photos and videos.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Set or change password security

Enable or change the password on your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Articles

Change alerts

This article describes how to change the device's alerts.

Change ringtones

Choose which ringtone your device will use to alert you to incoming calls.

Change wallpaper

This article describes how to change the wallpaper, or background, of the home screens.

Date & time

Set the date & time.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Articles

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) & serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung A157v

Learn how to update the software of the Samsung A157v

Software version

Determine your current device software version and check for updates.

Articles

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

Learn how to perform a soft and factory reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Articles

Access Voicemail

Check your voicemail messages.

Change or reset voicemail password

How to troubleshoot the voicemail feature.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set up Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.

Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Download ActiveArmor app from the App store
Download ActiveArmor app from the Google Play store
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues
Download Device Help app from the App store
Download Device Help app from the Google Play store