CUSTOMER NOTIFICATION PROVISION FOR INTERCONNECTED VOIP SERVICES
911 ACKNOWLEDGEMENT
You acknowledge you have received and understand the following advisories and will ensure all users will have received and understood them prior to use of “AT&T Phone” service. There are significant differences between the 911 service accessed by using AT&T Phone service (f/k/a AT&T U-verse Voice) and traditional wireline telephone 911 service. AT&T Phone utilizes a digital technology called Voice Over IP and may be provided to your device over a wired line. Your ability to reach 911 emergency services using AT&T Phone service may be limited or unavailable under certain circumstances, including, but not limited to the following:
- 911 is dialed from a location other than the Registered Location you provided;
- Your broadband network connection has been disrupted or impaired;
- Your underlying service plan has lapsed or has been disrupted or impaired;
- Loss of electrical or battery power;
- User device/terminal equipment is not configured correctly;
- Applicable set-up instructions for Service are not properly followed;
- Delays have occurred in processing your newly updated Registered Location;
- Use of the handset dialer [not VoIP dialer] to place the 911 call; and
- The device is not located in the United States of America, Puerto Rico, the U.S. Virgin Islands, Guam, The Commonwealth of the Northern Mariana Islands, or American Samoa.
Registered Location.
AT&T Phone service will only work at the location you provided at activation. If you move your Wi-Fi Gateway (WG) to a different location, you will not be able to make any calls, including 911 calls, from any other location.
Broadband Network.
AT&T Phone is provided to you over a broadband (Internet Protocol or “IP”) network. If your broadband network connection is terminated, disrupted or otherwise impaired, your AT&T Phone service will not function and you will not be able to make 911 calls with this service.
Electrical Power.
Unlike traditional home phone service, which is powered by electricity delivered via the telecommunications system, AT&T Phone service is powered by the electricity that powers your home (i.e. electrical outlets). AT&T does not provide a battery backup for your AT&T Phone service. It is your responsibility to provide, charge and periodically replace your own battery backup. During a power outage, you will not be able to make or receive calls, including 911 calls, unless you have installed functioning battery backup equipment. To conserve battery power during a power outage, restrict your use solely to AT&T Phone. DO NOT use services such as the internet or connect other devices to your battery backup, as doing so will drain your backup battery. AT&T recommends you use a corded phone with AT&T Phone during a power outage, as cordless phones require electrical power to work and may not be equipped with backup batteries. AT&T also recommends that you always have an alternative means of accessing 911 during a power outage, such as a mobile phone.
Battery Locations.
Your backup battery or batteries may be in different locations, depending on your network configuration:
A. Optical Network Terminal (ONT) –
If you have AT&T fiber service you will have an ONT. It may be an outdoor ONT, an indoor ONT or an ONT that is part of your gateway. An outdoor ONT will have a power supply that powers the ONT with a Battery Backup Compartment. An indoor ONT will be plugged in to the external battery backup device if you have acquired one. An ONT that is part of the gateway will be powered by the gateway and the battery backup device (if you have acquired one) will be connected to the gateway.
B. Wi-Fi Gateway –
You may have Wi-Fi Gateway, which is inside your home near your primary computer or television set. It requires customer provided electrical power.
Please see att.com/batterybackup if you would like to have more details on 24-hour battery backup equipment.
I have read this 911 Acknowledgment and understand that there are critical differences and limitations between 911 service with AT&T Phone compared to the 911 service provided by traditional wireline telephone service. I understand that my technician will advise me which of the battery locations above apply to my AT&T Phone service, and that I will be provided with stickers that describe the differences, which should be placed on all telephones/equipment used to access AT&T Phone service.