AT&T U-verse 911 Acknowledgement

There are critical differences between 911 service with AT&T U-verse Voice and 911 service with traditional wireline telephone service.

Electrical Power. Historically, telephone service has been powered by electrical power within the telephone network. By contrast, AT&T U-verse Voice is powered by electrical power in your home.

1. If you have an Optical Network Terminal (ONT)s – a box typically located on the side of your house or in your garage, where AT&T's fiber network terminates – you also have a power supply, typically located inside your garage that powers the ONT. In addition, you have a Residential Gateway (RG) inside your home that uses electrical power to operate all your U-verse services. During a power outage, you will not be able to make or receive calls with AT&T U-verse Voice, including 911 calls, unless you have a functioning backup battery for both the ONT and the RG. To conserve battery power for AT&T U-verse Voice, DO NOT use any U-verse service other than AT&T U-verse Voice during the power outage. AT&T recommends that you use a corded phone with AT&T U-verse Voice during a power outage. (Cordless phones require electrical power to work and may not be equipped with backup batteries). AT&T also recommends that you always have an alternative means of accessing 911 during a power outage, such as via a mobile phone.

2. If you do not have an ONT, you have one of the following devices:

  1. A Network Interface Device (NID) – a box typically located on the side of your house or in your garage, where AT&T's network terminates. You do not have a power supply for the NID itself, because the NID is powered by electrical power within AT&T's network. However, if you have a NID, you do have a Residential Gateway (RG) inside your house that uses home provided electrical power to operate all your U-verse services. During a power outage, you will not be able to make or receive calls, including 911 calls, unless you have a functioning backup battery for the RG. To conserve battery power for AT&T U-verse Voice, DO NOT use any U-verse service other than AT&T U-verse Voice during the power outage. AT&T recommends that you use a corded phone with AT&T U-verse Voice during a power outage. (Cordless phones require electrical power to work and may not be equipped with backup batteries). AT&T also recommends that you always have an alternative means of accessing 911 during a power outage, such as via a mobile phone.
  2. An Intelligent Network Interface Device (iNID) – which includes an outside unit, typically located on the side of your house or in your garage, where AT&T's network terminates and an iNID power supply unit (iPSU), typically located inside your house or in an attached garage. This iPSU powers the iNID, and for U-verse Voice customers, the iPSU includes the backup battery and the housing in which the backup battery unit is contained. During a power outage, you will not be able to make or receive calls, including 911 calls, unless you have a functioning backup battery for the iNID, which otherwise operates on home provided electrical power. To conserve battery power for AT&T U-verse Voice, DO NOT use any U-verse service other than AT&T U-verse Voice during the power outage. AT&T recommends that you use a corded phone with AT&T U-verse Voice during a power outage. (Cordless phones require electrical power to work and may not be equipped with backup batteries). AT&T also recommends that you always have an alternative means of accessing 911 during a power outage, such as via a mobile phone.

Broadband Network. AT&T U-Verse Voice is provided to you over a broadband (Internet Protocol or "IP") network. If there is a broadband network outage, your AT&T U-verse Voice service will not function and you will not be able to make 911 calls with this service. AT&T recommends that you always have an alternative means of accessing 911 during a broadband outage, such as via a mobile phone.

Additional Limitations. Please note that AT&T U-verse Voice will work only in your home. You will not be able to make any calls, including 911 calls, from any other location, even if you move your Residential Gateway (RG) or an external Telephone Adapter (TA) to the new location.

I have read and understand that there are critical differences between 911 service with AT&T U-verse Voice and 911 service with traditional wireline telephone service. I have been advised which paragraph above, paragraph "1", paragraph "2a" or paragraph “2b,” describes the electrical power differences applicable to my AT&T U-verse Voice service. In addition, I have been provided with stickers that describe differences and have been instructed to place the stickers on all telephones/equipment used for AT&T U-verse Voice service.