Keep your current phone number - it's easy! Switch today and become part of the nation's fastest mobile broadband network.
To check eligibility, enter your phone number.
To complete the transfer, you'll need to provide additional information about your current account during checkout after you finish shopping for a new phone and plan.
It's called Local Number Portability or LNP. LNP simply means you can transfer your wireless or wireline phone number to AT&T and keep your number.
Q. Can I switch to AT&T but
keep the phone number I already have from another carrier?
A. Yes, it is possible to keep the number you already have from
another wireless or wireline carrier. First, check to see if your
existing number is eligible for transfer to AT&T. If it is,
then all you have to do is follow the instructions to authorize
the transfer. We'll do the rest.
Q. How do I know if my number
is eligible to transfer?
A. It's easy! All you need is
the phone number you wish to transfer and the ZIP code for your
local service area. Check
number transfer eligibility now to get started.
Q. Will checking eligibility
affect my current/existing phone service?
A. No.
Checking eligibility has no effect on your current/existing phone
service. Basically, nothing will happen until you authorize us to
transfer your number to AT&T and the transfer is completed.
Q. What information do I need
to transfer my number?
A. You must provide the
following account information as it appears on record with your
current service provider:
AT&T will contact your current service provider to complete the transfer. The information you provide must exactly match your current service provider's records. If there is a mismatch in the data, the transfer will be delayed.
Q. Where can I find this
information?
A. You can refer to a recent bill or call
your current service provider to verify your information. This is
especially important if you have a PIN or password on your
account that you can't remember.
Q. How does a number transfer
work?
A. The transfer process varies slightly
depending on how you decide to purchase and receive your new
AT&T phone. You may choose to visit an AT&T retail store
or you can order online and have it shipped directly to you. The
processes for both options are outlined below:
Q. How do I check the status of
my current number transfer?
A. Visit http://www.att.com/port to
check your transfer status.
Q. Do I need to cancel my
current service?
A. No. The number must be in active
service in order to be transferred. Your old service will be
canceled automatically as part of the transfer process.
Q. What is mixed service?
A. When obtaining your new AT&T handset at an AT&T retail
store, the sales representative can immediately activate the
phone for outbound calls. However, you will continue to receive
calls on your old handset until the transfer is complete. For
more information, see How does a number transfer work?
listed above.
Q. Can I use my current phone
or do I have to buy a new one?
A. An AT&T SIM card
is required. However, the purchase of a new AT&T handset is
not required as long as you have one that is compatible with the
AT&T network.
Q. If I order a new AT&T
phone, how quickly will I receive it?
A. AT&T will
overnight ship your new cell phone once a 'confirmed' transfer
response from your current service provider has been received.
For a wireless transfer, you will typically receive your
equipment within 3 to 5 business days from the date the transfer
process started. If you are transferring a wireline number, it
will take a minimum of 5 business days.
Q. What is a confirmed
response?
A. A 'confirmed' transfer response means
that your current service provider has received the request and
verified that all of the transfer request information matched
their records. This confirmation serves as permission to transfer
your number. Your number transfer cannot proceed and your
AT&T handset cannot be shipped until AT&T receives a
confirmed response.
Q. How long does it take to
complete a number transfer?
A. A Wireless number
transfer initiated through a physical AT&T sales location
typically completes within 1 to 3 business hours if there are no
issues. If equipment has been ordered, the process typically
takes 3 to 5 business days to allow time for shipment.
Transferring a wireline number takes a minimum of 5 business
days.
Q. If I change my mind, what
do I need to do to cancel the number transfer?
A. Call
the Port Activation Center at 888-898-7685 for assistance.
Q. How will I know if there is
an issue with my number transfer?
A. In most cases, if
there is an issue you will receive a phone call from the AT&T
Port Activation Center requesting additional information. If you
receive a message from AT&T, it is very important that you
respond as quickly as possible. AT&T cannot continue the
transfer process until the issue is resolved. If you do not hear
anything within 24 hours, you can check your number
transfer status online. If further assistance is needed, you may
call 866-895-1097 to check the status of your number transfer.