Review delivery options for online wireless orders

Choose how you want to get a wireless order you place online. You can have your new device shipped to you or see if it’s available to pick up at your local AT&T store.

Have your order shipped

You can choose from three delivery options:

Ground shipping (3-5 business days)
Two-day shipping (2-3 business days)
Next-day shipping (1-2 business days)

FYI: Some orders require a signature upon delivery. To find out if yours will, go to att.com/checkmyorder. You can also select the tracking link in your shipping confirmation email. If there are multiple failed delivery attempts:

Call the shipping carrier to set up a delivery.
Contact us if your order is on the way back to our warehouse.

Pick up in store

When ordering online:

Select Check in-store availability to make sure your selection is available.
Confirm or enter the ZIP Code for the store where you'd like to pick up the order.
Choose your preferred location.
Follow the prompts to check out and submit your order.
Wait until you get an email from us before you head to the store. We’ll let you know when your order’s ready to pick up.

FYI: We’ll authorize your debit, credit, or gift card when you place your order online. The total due will be calculated and charged at the store.

FREQUENTLY ASKED QUESTIONS

Expand All

You’ll get an email with pickup instructions when your order is ready.
Good to know: If you arrive too early, your order might not be ready, and you’ll have to come back later.
Bring these with you:
- A valid driver's license, government-issued ID, or passport
- The credit or debit card you used to place your order
- Your old account number if you're transferring from another service provider
- Your old phone if you'd like us to transfer the data to your new phone
Save time by scheduling an appointment.
Avoid making any account changes until after you pick up your order.

Heads up: Make sure to pick your order up within three days. After that, we’ll cancel it.

Last updated: January 15, 2026

Review delivery options for online wireless orders

Have your order shipped

Pick up in store

FREQUENTLY ASKED QUESTIONS

Browse topics

Did you get the help you needed?

Shop

Trending

Top phone & data plans

Switch to AT&T

Featured deals

Shop cell phones by brand

Tablets & Watches

Accessories by Brand

Resources

AT&T