Device help
Get step-by-step help and info for your device.
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Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.
Download apps, games, movies, music, books, magazine, newspapers and more.
Use My Files to open and manage downloaded and device created files
Move or uninstall Apps from your home screen, and delete apps from your device.
How to view, switch between, and close running applications.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call. Use your volume, hold, mute and speaker phone buttons; access your contacts, dialpad and home screen; return to an active call and end a call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Airplane Mode disables all wireless services (calls, data and text messages) on the device. Disable Airplane mode to restore regular functions.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Use your AT&T device as a mobile Wi-Fi hotspot to share your data connection with Wi-Fi-capable devices such as: smartphones, tablets, netbooks, MP3 players, and more.
View cellular network signal, turn on or off international roaming, and your mobile data connection.
How to connect to a Wi-Fi network.
Create and manage separate user accounts for your device.
Activate your rate plan using AT&T AllAccess.
View data usage, set data usage alerts, pay bills, add features, and more.
Set up your device for the first time or after having done a factory reset.
Control your device with specific hand movements to access Notifications and Quick Settings, wake your screen, use various features.
Add your Google account to access Play Store, sync Gmail, Chrome, YouTube, Google Maps, and more.
Install and remove the SIM and memory card (MicroSD).
Navigate your keyboard, copy and paste text, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Choose your wallpaper, update your home screen panels, set your Home touch buttons, change your home screen grid and add the Apps tray icon to your home screen.
Turn your device on and off.
View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.
AT&T Messages is a free app that brings together your call logs, visual voicemail, and text & multimedia messages into one inbox. In addition to phone access, AT&T Messages is also available from your tablet or a computer.
Access and manage email settings such as signature, sync frequency, delete an account, and add an account.
Manage messaging settings such as notification alerts, message limits, emergency/AMBER alert settings.
Send and receive email, add and download email attachments, refresh the inbox, respond to an email, view and save an attachment, and delete an email.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments, respond to messages, and delete a message.
Add your email account to sync email, contacts, calendar, and notes to your device.
Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).
How to set up and access TV Mode, adjust settings, and Enable/Disable using Quick Settings.
Use voice commands to control your device and access voice control settings.
Access the calendar to create, edit and delete events.
How to set up and use Dual Media Stream. Dual Media Stream allows you to stream audio to up to two Bluetooth devices simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Manage camera and video settings including storage location, picture size, and timer.
Take a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
Reset a forgotten pattern lock.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Turn on features such as TalkBack, Hearing aid mode, and more.
Set the date and time. Set, disable, and delete alarms.
Change the display time out, brightness and orientation.
Change volume settings, ringtones, and notification alerts.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the device IMEI, phone and serial numbers.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the AT&T Primetime (K92)
Learn how to update the software of the AT&T Primetime (K92).
Determine your current device software version and check for updates.
View data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.