Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Airplane mode

This article describes the Airplane Mode features.

Connect Windows to Wi-Fi

Learn how to connect to the hotspot using Windows.

Create AT&T AllAccess Wi-Fi profile

This tutorial shows how to create an AT&T AllAccess Wi-Fi profile.

Data usage

Learn how to access your data usage.

Wi-Fi

This tutorial shows how to connect to Wi-Fi.

Install AT&T AllAccess - Windows 7 or earlier

This tutorial shows how to install AT&T AllAccess on Windows 7 or earlier.

AT&T AllAccess Mac OS X 10.6 to 10.8

This article describes using AT&T AllAccess in Mac OS X 10.6 to 10.8.

AT&T AllAccess Mac OS X 10.9

This article describes using AT&T AllAccess in Mac OS X 10.9.

AT&T AllAccess Windows 7 or earlier

This article provides an overview of AT&T AllAccess in Windows 7.

AT&T AllAccess Windows 8 or RT

This article describes using AT&T AllAccess in Windows 8/RT.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Connect to laptop

This article describes how to connect a laptop.

Device layout

This article provides an overview of the Device layout.

External antenna

This tutorial reviews the external antenna of your device.

Insert SIM & memory card

This tutorial shows how to insert the SIM and memory card into the device.

Install AT&T AllAccess - Mac

This tutorial shows how to install AT&T AllAccess on a MAC device.

Install AT&T AllAccess - Windows 8 or RT

This tutorial shows how to install AT&T AllAccess on Windows 8 or RT.

Learn the home screen

This article provides an overview of the home screen.

Notifications & icons

Shows the notifications and icons of the device

Specifications

This article provides an overview of the device's specifications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Set or change password security

This tutorial shows how to set or change password security on the device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

AT&T AllAccess settings

This tutorial shows how to adjust the AT&T AllAccess settings.

Mobile network settings

This tutorial shows how to adjust the mobile network settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Beam (AC340U)

Learn how to update the software of the AT&T Beam (AC340U)

View device software version

This article describes how to find the software and firmware version.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Run diagnostic tools

This tutorial shows how to run diagnostic tools.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.