Device help
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Access files downloaded from a web browser, email, and messages.
Access the internet.
Companion App: Calls, Contacts, Messages
Learn how to call or message your child, add or edit a contact, and set up a SOS contact through the AT&T amiGO™ app.
Companion App: Location Management
Learn how to view location and add a SafeZone through the AT&T amiGO™ app.
Companion App: Parental Controls
Learn how to manage your child's access to apps and websites, plus setting schedules and time limits, using the AT&T amiGO™ app.
Learn how to activate your child's phone using the AT&T amiGO™ app.
Companion App: Profile Management
Learn how to update your child's profile through the AT&T amiGO™ app.
Discover how to use Google to back up contacts, photos, and files.
How to find, secure, and erase your device in the event of it being lost or stolen.
Insert or Remove SIM & Memory Card
Get instructions about how to install or remove a SIM or memory card in your device.
Learn how to perform a soft, factory, or alternate master reset of your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Back up & Restore with a Computer
Learn how to back up and restore your device using a computer.
Back up & Restore with Memory Card
Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.
Discover how to use Google to back up contacts, photos, and files.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Tips and tricks to extend your battery performance.
Learn how to change the display brightness, and screen timeout.
Learn how to manage your contacts.
Learn how to make and receive a call.
Make a video call.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Learn how to a Wi-Fi network.
How to access and use the SOS button on your device.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Find out how to get started with your new device.
Find IMEI, Phone & Serial Number
Learn how to locate the IMEI, serial number, and phone number for your device.
Navigate your device and access additional motions and gestures.
Insert or Remove SIM & Memory Card
Get instructions about how to install or remove a SIM or memory card in your device.
Access keyboard settings, use swype, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.
Learn & Customize the Home Screen
Learn how to make changes to the wallpaper.
Learn how to manage your contacts.
Learn how to create and respond to messages.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Find IMEI, Phone & Serial Number
Learn how to locate the IMEI, serial number, and phone number for your device.
Insert or Remove SIM & Memory Card
Get instructions about how to install or remove a SIM or memory card in your device.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Companion App: Parental Controls
Learn how to manage your child's access to apps and websites, plus setting schedules and time limits, using the AT&T amiGO™ app.
Learn how to activate your child's phone using the AT&T amiGO™ app.
Find out how to get started with your new device.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to a Wi-Fi network.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Discover how to use Google to back up contacts, photos, and files.
Learn how to change the display brightness, and screen timeout.
Learn & Customize the Home Screen
Learn how to make changes to the wallpaper.
Learn how to access and adjust notification settings, turn notifications on or off, and more.
Learn how to secure your device (using your fingerprint).
Learn how to change volume settings, ringtones, and notification alerts.
Learn how to use Schedules.
How to access and use the SOS button on your device.
Access the internet.
Learn how to access and store your photos and videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, and more.
Learn how to take a picture, switch between front and rear camera, focus, and zoom.
Learn how to take a screenshot and immediately share or edit your screenshot.
Learn how to record a video, capture images during video recording, and more.
Learn how to transfer photos and videos to or from your device and a computer.
How to find, secure, and erase your device in the event of it being lost or stolen.
Learn how to secure your device (using your fingerprint).
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Learn how to set the date and time on your device as well as use the alarm clock.
Learn how to change the display brightness, and screen timeout.
Learn how to access and adjust notification settings, turn notifications on or off, and more.
Learn how to change volume settings, ringtones, and notification alerts.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Find IMEI, Phone & Serial Number
Learn how to locate the IMEI, serial number, and phone number for your device.
Learn how to perform a soft, factory, or alternate master reset of your device.
Determine your current device software version and check for updates.
Experiencing problems with an app? Learn how to troubleshoot, including clearing the app cache, checking for updates, and removing or reinstalling an app.
Learn how to perform a soft, factory, or alternate master reset of your device.
Voicemail has been disabled on this device to avoid unapproved contacts from leaving a message to your child.
