AT&T MOBILE SECURITY & CALL PROTECT
Helps prevent scammers, telemarketers and identity theft
With AT&T Mobile Security & Call Protect Plus, get premium features like Caller ID, Secure Wi-Fi VPN and much more.
With AT&T Mobile Security & Call Protect Plus, get premium features like Caller ID, Secure Wi-Fi VPN and much more.
More security, more control, and better together
(Android and iOS)
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Device Security helps protect your data from mobile threats.
Breach Reports alert you to company data breaches.
Secure Wi-Fi VPN† helps protect your data over open (unencrypted) Wi-Fi.
Wi-Fi Alerts† warn you if a Wi-Fi network may be dangerous to your privacy.
Personal ID Monitor† notifies you if your personal information is found on the dark web.
Theft Alerts*† notify you if suspicious activity is detected.
Safe Browsing* analyzes and warns you about suspicious websites.
†Available with AT&T Mobile Security & Call Protect Plus.
*Available with Android.
Automatic Fraud Blocking detects and blocks calls from likely fraudsters.
Spam Risk Blocking blocks or sends to voicemail calls identified as Spam Risk
Nuisance Call Warnings provide a heads up on potential nuisance calls with warnings of telemarketers, account services and more.
Unknown Callers sends callers not in your contact list to voicemail.
Personal Block List lets you block specific unwanted calls.
Siri Shortcuts enables blocking and reporting of unwanted calls with voice commands
Caller ID† identifies unknown caller details.
Reverse Number Lookup† provides details when you enter a U.S. number.
Custom Call Controls† lets you choose call categories to accept, block, or send to voicemail.
“I love this app..... It makes it so easy to block all those scammers and unwanted calls quickly and easily...”
Call Protect user
“I've used a few and by far the best and most encompassing when using in conjunction with AT&T call protect.”
Mobile Security user
AT&T Mobile Security & Call Protect
EVEN MORE PROTECTION
(Subscription auto renews and billed monthly unless canceled.)
Secure Wi-Fi VPN
Personal ID Monitor
Theft Alerts for Android*
Safe Browsing for Android*
Automatic Fraud Blocking
Spam Risk Blocking
Nuisance Call Warnings
Unknown Callers Blocking
Personal Block List
Reverse Number Lookup
Custom Call Controls†
AT&T Mobile Security & Call Protect are 2 free mobile apps that help reduce your chances of becoming a victim of fraud.
AT&T Mobile Security:
AT&T Call Protect:
AT&T Mobile Security & Call Protect premium PLUS services cost $3.99/month and provide additional features for both AT&T Mobile Security and AT&T Call Protect for the ultimate control.
AT&T Mobile Security PLUS:
AT&T Call Protect PLUS:
*Available in HD Voice coverage area. Learn more.
The following customers are eligible for AT&T Mobile Security:
Note: AT&T Mobile Security is available to all Carriers, but does not include AT&T Call Protect features.
Customers will need to have either:
The basic version of AT&T Mobile Security & Call Protect is free to eligible AT&T wireless customers. (Data rates may apply for app download and usage.)
PLUS includes all features of both AT&T Mobile Security and Call Protect and includes security and customization features for $3.99 per month for AT&T customers. Learn more about PLUS features. Features vary by device type and wireless provider.
You may download each app from:
The Apple App Store or Get it on Google Play
You can add the PLUS features in one of three ways:
Visit the AT&T Mobile Security & Call Protect support page
AT&T Mobile Security scans Android apps and the operating system and notifies you if threats are detected. If an unsafe app or file is found during installation, during a security scan, or while actively monitoring file systems, the Security tab on the Dashboard will turn red until you take action.
Note: Apps and files are not automatically deleted when threats are detected. You are responsible for taking appropriate action to remove or remediate any detected threats.
The System Advisor feature confirms that your Android operating system contains the latest operating system software & security updates. It will detect if your device has been rooted,* which makes it vulnerable to security threats.
*Not guaranteed to detect or prevent roots or other unauthorized app installation(s).
Secure Wi-Fi VPN helps protect your data when you are using an open (unencrypted) Wi-Fi connection.
Open (unencrypted) Wi-Fi connections may exist in restaurants, hotels, airports, etc. The Secure Wi-Fi VPN creates a private tunnel for your data when you are using an open Wi-Fi hotspot to protect you from Wi-Fi snooping during important tasks like email, financial transactions, and browsing the web.
Secure Wi-Fi VPN only works in the United States including Puerto Rico, Hawaii, and U.S. Virgin Islands. It does not work when using certain video streaming apps.
For a complete list see the AT&T Mobile Security Terms and Conditions.
It means your data connection is not privately encoded. Unencrypted data sent over the internet can be intercepted by hackers.
Your home Wi-Fi and Wi-Fi at your work location are most likely encrypted. Secure Wi-Fi VPN will not need to deploy on these connections since they’re already secured connections.
You will know in one or more of the following ways:
Secure VPN will disconnect automatically after you leave open Wi-Fi networks.
If you have more than one VPN tool/feature on your device, Secure Wi-Fi VPN will not activate if another VPN is already in use. Conversely, if you manually activate another VPN service, Secure Wi-Fi VPN will deactivate and allow the third-party VPN feature to turn on.
Some Wi-Fi hotspots require you to log in to a portal before you are allowed to access the Wi-Fi hotspot. If you are having issues getting the Wi-Fi hotspot to connect, try to open a browser and type in the name of the business (i.e. https://starbucks.com) to try to trigger the portal. If that doesn’t work, try something like (www. Google.com) to force it to open so you can connect to the Wi-Fi hotspot.
Due to restrictions by some video streaming services, video streaming data may be directed outside of the Secure Wi-Fi VPN service while all other traffic will continue through the encrypted VPN tunnel.
*Secure Wi-Fi VPN is provided on an as-is basis with no warranties, and makes no representations of any kind, express or implied, with respect to the Secure Wi-Fi VPN. As an additional layer of protection on Android devices, a feature called Wi-Fi Alerts is available for PLUS customers to send you a notification if a Wi-Fi hotspot you are trying to join is potentially unsafe and could hurt your privacy.
Theft Alerts warns you when suspicious activity is detected on your Android smartphone indicating your smartphone may have been stolen. You will be provided instructions on what to do if your device is lost or stolen.
Alert triggers are customizable by:
Once the alert is triggered, an email will be sent, including the location of your device and how to suspend service. For Android smartphones, a photo taken using the front-facing camera is included in the message.
Note: Theft Alert is not available on iOS.
Millions of consumers in the United States at some point in time have had their personal information compromised in data breaches. With Breach Reports, you will receive timely information on data breaches by looking at the apps on your device to provide information.
If a company is breached:
Learn more about Mobile Security features and how they work
As part of the System Update feature, you will be notified if your Operating System is out of date and prompted to update it now.
Updating your operating system is an important security feature for your mobile phone. The software updates sometimes contain important fixes to security flaws and system vulnerabilities. This could prevent your phone from being hacked, and prevent your data from being shared unwillingly.
The Passcode feature will ensure you have a passcode set up correctly to keep your device and data secure.
The most important thing you can do to keep your device and data secure is lock the device with a unique PIN or a biometric fingerprint.
Personal ID Monitor monitors thousands of websites, chat rooms, and other locations on the dark web. In addition, it proactively notifies customers if their personal information is compromised.2
The following personal information can be entered into the AT&T Mobile Security app for monitoring:
AT&T Mobile Security ID Monitor service tracks internet activity. It looks for signs that the personal information you’ve entered for monitoring is being traded and/or sold online. If you receive a notification or an email alert, this means that our surveillance technology has discovered information on the internet that matches your monitored personal identity elements.2
Personal ID Monitor monitors thousands of websites, chat rooms, and other locations across the dark web. In addition, it proactively alerts customers if their personal information is found to be compromised.2
In the Medical Insurance Numbers field, you should enter your Member ID number as it appears on your health insurance card. Medical ID numbers that contain special characters may not be eligible for the monitoring service. You will see an error notification upon entry if the Medical ID number is not eligible.
Sign in to myAT&T and select Opt out of Mobile Security & Call Protect.
AT&T Call Protect automatically blocks likely fraud calls. These are calls suspected of attempting to defraud consumers. AT&T Call Protect identifies suspicious calls through data analytics, network intelligence, and reports from customers.
There is no limit in the amount of numbers you can add to your Personal Block List.
Yes. You may view the list of calls blocked by AT&T Call Protect within the AT&T Call Protect app.
Click on the Block tab within the app.
Click the + or Add menu option, and then choose Select from Call Log.
On the Select from Call Log screen, select the Private Caller (Unlisted) call entry.
You can also route unknown callers to voicemail.
Automatic blocking of likely fraudulent calls and numbers that you have manually blocked works globally. Suspected spam warnings and Enhanced Caller ID only work in AT&T HD Voice US coverage area.
Yes. You can use the AT&T Call Protect app to block international numbers.
There are two ways to report an incorrect caller ID.
You may change your Caller ID via:
“Valid Number” lets you know an incoming call is really from the number on the call display. The verification comes from the carrier that owns the number. Participating carriers verify numbers using a special technology known as SHAKEN/STIR.
“Valid Number” will appear for calls between AT&T mobility customers who have AT&T Call Protect℠ on an eligible device.1
Not all calls are marked with “Valid Number” because:
Legitimate calls (like telemarketing and other flagged calls) that have been identified and validated will also show “Valid Number.” Keep in mind that even if AT&T validates the number, callers can still use valid numbers for bad purposes. Always use caution when answering calls from numbers you don’t recognize.
1AT&T Mobile Security & Call Protect: Service includes access to AT&T Mobile Security and AT&T Call Protect. Requires download of separate apps. AT&T Mobile Security: When Mobile Security app is installed, Call Protect features like Automatic Fraud Blocking and Spam Risk Blocking will be enabled. App Monitor: AT&T Mobile Security is not guaranteed to detect or protect against all viruses, malware, rooting, and unauthorized app installations, or to prevent data breaches or device theft. AT&T Call Protect: Automatic Fraud and Spam Risk Blocking may inadvertently block wanted calls. Settings can be adjusted in the app. Nuisance Call Warnings: Other identified call types may include service messages and/or other permitted calls. Must be in an AT&T HD Voice coverage area to see warnings.
2AT&T Mobile Security & Call Protect Plus: Subscribers pay $3.99 per month. Service auto-renews every 30 days unless canceled. For iOS users/Apple subscriptions, go to iTunes to cancel your subscription. To remove the service entirely, you must cancel the Basic version in the app or myAT&T once your iTunes subscription ends. Payments are nonrefundable (subject to applicable law). For AT&T billing, cancel anytime. Learn about managing your features at att.com/mobilepurchases or by calling customer service at 800.331.0500 (611 from your wireless phone). Cancel within either app. AT&T Mobile Security—Secure Wi-Fi VPN: Automatically enabled only when your device joins an open (unencrypted) Wi-Fi network. Does not work when using certain video streaming apps. Not available while roaming internationally. Personal ID Monitor: May not detect all compromises or leaks of your personal data. Safe Browsing (Android): May not detect all suspicious websites. Requires activation of VPN and notifications to be enabled. AT&T Call Protect—Custom Call Controls: All call categories, except Fraud, are automatically set to allow. Manage all settings via app. Caller ID: Must be in AT&T HD Voice coverage area to be alerted to caller name and location. Reverse Number Lookup: Limited to 200 queries per user within 24-hour period.
Eligibility: Available for consumer and business postpaid wireless accounts with eligible service. AT&T Call Protect is not available for AT&T PREPAID℠ accounts. Device requirements: Compatible device is required and includes iPhone 6 or newer, running iOS v9.3+ and AT&T HD Voice-enabled Android smartphones. Some features vary by device operating system. Phones sold by other carriers or direct from device manufacturers may not be eligible for AT&T Call Protect. Rates: Include access to both services but require download of separate apps. Data charges may apply for app download and usage. Other charges and restrictions may apply.