Two free mobile apps that help reduce your chances of becoming a victim of fraud.

AT&T Mobile Security:

• Helps ensure your device is secure and protected.
• Provides important alerts about security updates for your device (iOS)
  
• Scans your device to warn you about potentially unsafe apps/files (Android)

AT&T Call Protect:

• Let’s you take more control over nuisance calls
  
• Detects and blocks calls from likely fraudsters.
• Alerts you of telemarketers and other suspected spam calls.*
  
• Enables you to add unwanted calls to your personal block list.
  

This is a premium subscription service that costs $3.99/month and provides additional features in both AT&T Mobile Security and AT&T Call Protect for the ultimate control.

AT&T Mobile Security PLUS:

• Secure Wi-Fi VPN helps protect your data over open (unencrypted) Wi-Fi connections.
  
• Wi-Fi Alerts receive alerts when a Wi-Fi network you join may be dangerous to help protect your privacy. (available only on Android smartphones)
  
• Breach Reports alert you about important data breaches along with helpful tips (Basic on Android).
• Theft Alerts notify you via email if suspicious activity is detected on your phone. (available only on Android smartphones)

AT&T Call Protect PLUS:

• Enhanced Caller ID identifies unknown caller details.*
• Reverse Number Lookup lets you enter a U.S. number to get caller details.
• Custom Call Controls gives you the control to allow, send to voicemail, or block calls by entire categories.

• Consumer postpaid lines
• Business postpaid lines (Business Customers: See your account manager for more details)
• AT&T Mobile Security is available to all Carriers, but without Call Protect features.

• An iPhone 6 or newer running iOS 9.3+ or
• An Android Smartphone that supports HD Voice.
• Smartphones sold by other carriers or direct from device manufacturers may not be eligible.

The basic version of AT&T Mobile Security & Call Protect is free* to eligible AT&T wireless customers. * Data rates may apply for app download and usage.

PLUS features of both AT&T Mobile Security and Call Protect is $3.99 per month.

Download each app from the Apple App Store or Google Play.

Download on the App Store | Get it on Google Play

You can add the PLUS features in one of three ways:

1. Click here to add the PLUS features via myATT
2. From within the AT&T Mobile Security app.
3. From within the AT&T Call Protect app.

PLUS features of both AT&T Mobile Security and Call Protect is $3.99 per month.  Learn more about PLUS features. Features vary by device type.

Visit the AT&T Mobile Security & Call Protect support page

AT&T Mobile Security scans the apps and operating system on your device and notifies you if certain threats are detected. If an unsafe app or file is found while an app is being installed, during a security scan, or while actively monitoring file systems, the Security tab on the Dashboard will turn red until you take action.  

Note: Apps and files are not automatically deleted when threats are detected.  You are responsible for taking appropriate action to remove or remediate any detected threats.

System Advisor confirms that your operating system contains the latest operating system software updates. The System Advisor feature will detect if your device has been rooted*, which makes it vulnerable to security threats. 

*Not guaranteed to detect all roots and does not prevent roots, or unauthorized app installation(s).

Secure Wi-Fi VPN helps protect your data when you are using an open (unencrypted) Wi-Fi connection. 

Open (unencrypted) Wi-Fi connections may exist in restaurants, hotels, airports, etc. The Secure Wi-Fi VPN creates a tunnel for your data when you are using open Wi-Fi hotspot to protect you from Wi-Fi snooping during important tasks like email, financial transaction and, browsing the web.

Secure Wi-Fi VPN only works in the United States including Puerto Rico, Hawaii and U.S. Virgin Islands. It does not work when using certain video streaming apps.  For a complete list see the AT&T Mobile Security Terms and Conditions.

It means your data connection is not encoded. Unencrypted data sent over the Internet can be intercepted by hackers. 

Your home Wi-Fi and Wi-Fi at your work location are most likely encrypted. Secure Wi-Fi VPN will not deploy on these connections. Secure Wi-Fi VPN will not deploy on already secure connections.

• An automatic pop up message tells you when the VPN has connected.
• Indicators on your device home screen.
  • A VPN indicator on iPhones; note the VPN indicator is not always available on the home screen of the iPhone X, but can be seen when you swipe down for Control Center.
  • A key on Android smartphones
• An indicator on the AT&T Mobile Security app home screen
  

Secure VPN will disconnect automatically when you leave open Wi-Fi networks.

If you have more than one VPN tool/feature on your device, Secure W-Fi VPN will not activate if another VPN is already in use.  Conversely, if you manually activate another VPN service, Secure Wi-Fi VPN will deactivate and allow the third party VPN feature to turn on.

Some Wi-Fi hotspots require you to login to a portal before you are allowed to access the Wi-Fi hotspot.  If you are having issues getting the Wi-Fi hotspot to connect try to open a browser and type in the name of the business (i.e. https://starbucks.com) to try to trigger the portal.  If that doesn’t work try something like (www. Google.com) to force it to open so you can connect to the Wi-Fi hotspot.

Due to restrictions by some video streaming services, video streaming data may be directed outside of the Secure Wi-Fi VPN service while all other traffic will continue through the encrypted VPN tunnel. 

*Secure Wi-Fi VPN is provided on a “as-is” basis with no warranties and makes no representations of any kind, express or implied, with respect to the Secure Wi-Fi VPN. 

As an additional layer of protection on Android devices a feature called Wi-Fi Alerts is available for PLUS customers to send you a notification if a Wi-Fi hotspot you are trying to join is potentially unsafe and could hurt your privacy.

Theft Alerts warns you when suspicious activity is detected on your Android smartphone indicating your smartphone may have been stolen. You will be provided instructions on what to do if your device is lost or stolen.

Alert triggers are customizable by:

• Multiple failed passcode attempts in a row
  
• Your SIM card has been removed or replaced
  
• Airplane Mode has been enabled
  
• Your device has been powered off
  

Once the alert is triggered, an email will be sent including the location of your device and how to suspend service. For Android smartphones, a photo taken using the front-facing camera and is included in the message.

Please note: This Theft Alerts is not available on iOS.

Millions of consumers in the United States have at some point in time have had their personal information compromised in data breaches. With Breach Reports, you will receive timely information on data breaches by looking at the apps on your device to provide information.  If a company is breached:

• You can manage businesses you receive breach reports for
  
• You will be notified if a company is breached via in app notifications or by email.
  

Learn more about Mobile Security features and how they work

As part of the System Update feature, you will be notified if your Operating System is out of date and prompted to update it now.

Updating your operating system is an important security feature for your mobile phone. The software updates sometimes contain important fixes to security flaws and system vulnerabilities. This could prevent your phone from being hacked, and prevent your data from being shared unwillingly.

The Passcode check feature will ensure you have a passcode set up correctly to keep your device and data secure.
The most important you can do to keep your device and data secure is lock the device with a unique PIN or a biometric fingerprint.

Personal ID Monitor monitors thousands of websites, chat rooms, and other locations on the dark web. In addition, it proactively notifies customers if their personal information is compromised.²

The following personal information can be entered into the AT&T Mobile Security app for monitoring:

• Email addresses
• Phone numbers
• Driver’s license
• Medical insurance numbers
• Passport number
  

AT&T Mobile Security’s ID Monitor service tracks internet activity. It looks for signs that the personal information you’ve entered for monitoring is being traded and/or sold online. If you receive a notification or an email alert, this means that our surveillance technology has discovered information on the internet that matches your monitored personal identity elements.²

Personal ID Monitor monitors thousands of websites, chat rooms, and other locations across the dark web. In addition, it proactively alerts customers if their personal information is found to be compromised.²

In the Medical Insurance Numbers field, you should enter your Member ID number as it appears on your health insurance card. Medical ID numbers that contain special characters may not be eligible for the monitoring service. You will see an error notification upon entry if the Medical ID number is not eligible.

Sign in to myAT&T and select Opt out of Mobile Security & Call Protect.

AT&T Call Protect automatically blocks fraud calls. These are calls we suspect of attempting to defraud customers. AT&T Call Protect identifies fraud calls (as well as spam calls) through data analytics and network intelligence, as well as reports from customers.

There is no limit in the amount of numbers you can add to your Personal Block List.

Yes! You may view the list of calls blocked by AT&T Call Protect within the AT&T Call Protect app.

• Click on the ‘Block’ tab within the app
• Click the ‘+’ or Add menu option then choose ‘Select from Call Log’
  
• On the ‘Select from Call Log’ screen, select the Private Caller (Unlisted) call entry
  
• Tap Block
  

• Go to the Block tab within the app 
• Find and tap on the Private Caller listing under ‘Manually Blocked’
  
• Click Unblock 
  

Automatic blocking of likely fraudulent calls and numbers that you have manually blocked works globally. Suspected spam warnings and Enhanced Caller ID only work in AT&T HD Voice US coverage area.

Yes! You can use the AT&T Call Protect app to block international numbers.

AT&T Mobile Security & Call Protect: Service includes access to AT&T Mobile Security and AT&T Call Protect. Requires download of separate apps. AT&T Mobile Security: When Mobile Security app is installed, Call Protect features like Automatic Fraud Blocking and Suspected Spam Warning will be enabled. App Monitor (Android): AT&T Mobile Security is not guaranteed to detect or protect against all viruses and malware; detect or protect against all rooting or unauthorized app installations; nor prevent data breaches or device theft. AT&T Call Protect: Automatic Fraud Blocking: May inadvertently block wanted calls; settings can be adjusted to turn off blocking or allow specifically designated numbers. Suspected Spam Warning: Must be in AT&T HD Voice coverage area for suspected spam call alerts. Suspected spam may include service messages and/or other permitted calls.

AT&T Mobile Security & Call Protect Plus Subscribers pay $3.99/mo. Service auto-renews every 30 days unless canceled. Android users can cancel anytime within either app. Manage features at att.com/Mobilepurchases or call 800.331.0500 (or 611 from wireless phone). For iOS users/Apple subscription automatically renews and your account will be charged $3.99 unless auto-renew is turned off at least 24-hours before the end of the current period. To manage your AT&T Call Protect Plus (“Plus”) subscription, go to iTunes. Once your Plus subscription is canceled, you will be downgraded to the basic free version of AT&T Call Protect.To remove the service entirely, you must cancel the basic version through the app or via myAT&T once your iTunes subscription ends.  Payments are nonrefundable (subj. to applicable law). Custom Call Controls: Manage call settings via app. Enhanced Caller ID: Must be in AT&T HD Voice coverage area. Reverse Number Lookup: Limited to 200 queries per user within 24-hour period. Secure Wi-Fi VPN: Automatically enabled only when your device joins an open (unencrypted) Wi-Fi network.  Does not work when using certain video streaming apps.  Not available while roaming internationally.

Eligibility: Avail. for AT&T consumer and business postpaid wireless customers with eligible wireless service. Not available Government and AT&T PREPAID customers. Device requirements: Compatible device is required and includes iPhone 6 or newer running iOS 9.3+ or AT&T HD Voice-enabled Android smartphones. Functionality varies by operating system. Phones sold by other carriers or direct from device manufacturers may not be elig. Rates: Includes access to both services but requires download of separate apps.   Data charges may apply for app download and usage. Other charges and restr. may apply.

For complete terms for AT&T Mobile Security, see att.com/mobilesecurityeula. For complete terms for AT&T Call Protect, see att.com/callprotectterms.

AT&T provides some customers on eligible rate plans with suspected spam and fraud alerts. These alerts are automatically delivered and only require an eligible rate plan and an AT&T HD voice capable device and network. For even more protection, activate the AT&T Call Protect service. With the AT&T Call Protect service, calls from suspected fraudsters will be automatically blocked before reaching your phone.

There are two ways to report an incorrect caller ID.

• Submit a ticket
• App: You may also report a number as Not Spam from within the app. Click on the number from the Call Log, then click Report and follow the steps submit the feedback.

There are two ways to request a review of your number if you believe it is being incorrectly blocked or flagged:

1. Submit a ticket
   
2. Via the App: Tap the number from the Call Log; then click Report > Not Spam and follow the steps to submit the feedback.

You may change your Caller ID via myAT&T, or submit a ticket.