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Suspend wireless service or block a device

Is your device lost or stolen? Find out how to block a device or suspend your service. You can also suspend service for personal reasons.

FREQUENTLY ASKED QUESTIONS

Go to your wireless account. Sign in, if asked.
Confirm the number you’re checking. Select Switch to choose a different number.
Go to Device options and select Suspend wireless service.
Choose a reason and select Suspend wireless service.
Follow the prompts to suspend your service. Make sure to block your device too if it was stolen.

Work for the federal government? Find out how to suspend service while you’re deployed or on active duty

Things to consider before you suspend service or block a device

Lost or stolen device: Try and find your device. Once you suspend service, you can’t use GPS apps or features to find it. If you need to receive an authentication code and your device is lost or stolen, you’ll have to call us at 800.331.0500.

High data use: You can temporarily turn off data use by device. This prevents a device from using more of your plan’s shared data. Keep in mind, a disabled device still has data access when connected to a Wi-Fi network.

Rollover data and minutes: Learn how temporary suspensions affect rollover

Your bill responsibilities when you suspend service or block a device

Monthly fees for your plan, add-ons, and installment plan continue. Want to cancel a third-party subscription? Find out how to manage mobile purchases and subscriptions

Restoring service

If you can’t find your device, learn how to replace a device.
Ready to turn your service back on? Find out how to reactivate your service.
If you blocked your device, contact us to remove the block.

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Last updated: December 8, 2025

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