Mail your damaged device to Asurion within 10 days of receiving your replacement device. Heads up:
These steps don’t apply to lost or stolen devices.
- Erase all personal content and settings from your damaged device:
- Remove the case, memory and SIM cards, and accessories from your damaged device.
- Put your damaged device in the enclosed inflatable pouch. Place the device and battery securely in the shipping box.
- Put the bottom part of your packing slip into the shipping box.
- Seal the box with the enclosed tape and attach the prepaid label over the original label.
- Return the package through U.S. mail.