Device help

Get step-by-step help and info for your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Call Forwarding

Adjust call forwarding options for your wireless number.

Call Waiting

Adjust call waiting options for your wireless number.

Three-Way Calling

Use the flash feature on your home phone to initiate a three-way conference call.

Connect to Internet via Ethernet

This article describes how to connect the device to the internet using an Ethernet connection.

Check data usage

Keep track of data consumption to avoid overage charges.

Change Wi-Fi network name and Password

View the Wi-Fi network name and password for the Home Base wireless network.

Connect WPS devices

Learn to connect a WPS-capable device to the Home Base wireless network.

Block Wi-Fi devices

Control which devices can access your Home Base wireless network.

Connect Android Smartphone

Use this method to connect an Android mobile phone to the Home Base wireless network.

Connect Android Tablet

Use this method to connect an Android tablet to the Home Base wireless network.

Connect Apple iPad

Use this method to connect an Apple iPad to the Home Base wireless network.

Connect Apple iPhone

Use this method to connect an Apple iPhone to the Home Base wireless network.

Connect Mac OS X Computer

Learn to connect your Macintosh laptop or desktop computer to the Home Base wireless network.

Connect Microsoft Windows Computer

Learn to connect your Windows laptop or PC to the Home Base wireless network.

Connect to Internet via Wi-Fi

Connect your device to the internet using a Wi-Fi connection.

Hide Wi-Fi network name

Hide the Wi-Fi network name to limit the visibility of your network to nearby wireless devices.

Unblock Wi-Fi devices

Remove a blocked device from the list to restore access to the Home Base network.

View connected devices

This tutorial explains how to view the different devices connected to your Home Base.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Place a Test Call

Perform a test call to check the functionality of your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

LED Indicators

This tutorial explains the functions of the LED indicators on your Home Base.

Optimize signal strength

Choosing a proper location for your Home Base is important in maximizing device performance.

Check the Wireless Signal

The signal LED on your device indicates the current wireless signal status.

Connect a Phone to the AT&T Home Base

This article describes how to attach your home phone to the Home Base.

Find your wireless phone number

The wireless number can be viewed by accessing the home screen of the AT&T Home Base Manager.

Install the Back-up Battery

The back-up battery will power the Home Base for a period of time should the A/C power to the device be cut off.

Log in to AT&T Home Base Manager

Log in to the AT&T Home Base Manager to access basic device information, change Wi-Fi network settings, and perform firmware updates.

Turn Device On

Connect the device to a power source.

What's in the box

These items are in the box with your new Home Base.

About AT&T Home Base Manager

Learn about the different functions of the Home Base Manager.

Home screen

The home screen is the main page displayed after you log in to the Home Base Manager.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Manage wireless account

Access myAT&T through the Home Base Manager to change account settings, pay your bill, and view important alerts.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

View messages on AT&T Home Base Manager

Use the Home Base Manager to view important messages regarding data usage and your AT&T account.

View blocked devices

View the devices currently blocked by the Home Base wireless network.

About the Home Base

Learn important information about your Home Base.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Home Base (Z700 and Z700A)

Learn how to update the software of the AT&T Home Base (Z700/Z700A).

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Factory reset

Perform a factory reset to restore default settings on the device. Perform a factory reset if you have been locked out of access to your device settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Update device firmware

Check for software updates periodically to ensure your device firmware is up to date.

TTY Support

TTY Support offers speech-to-text functions for the hearing impaired.

Adjust the Call Volume

Adjust the phone volume during a call.

I Hear A Constant Low Frequency Tone (Not a Dial Tone) When I Try To Make A Call

Try this if your phone gives a low frequency tone instead of a standard dial tone.

My Answering Machine Won't Pick Up Calls

Try this if your answering machine does not pick up incoming calls.

My Phone Doesn't Ring When A Call Comes In

Try this if your phone fails to ring during incoming calls.

No Dial Tone

Try these troubleshooting methods if your Home Base does not produce a dial tone when a phone is plugged in.

Download or upload speeds are slow

Try these troubleshooting methods if you are experiencing sluggish internet speeds.

Home Base Network does not appear in the wireless network list

The Home Base Network may be hidden, or you may be experiencing problems with your connection.

I can't access the AT&T Home Base Manager

Try these troubleshooting methods if you cannot connect to the AT&T Home Base Manager.

I can't access the Internet

Try these troubleshooting methods if your Home Base cannot access the internet.

I can't connect to my Home Base

Try this if you cannot successfully connect to the Home Base Network.

Flashing Red Signal Strength LED

This may indicate problems with your SIM card.

General Warranty Information

Learn about the limited warranty on your Home Base.

No Caller ID Name

Only the calling phone number will be displayed with Caller ID.

SIM Card Doesn't Work in My Mobile Device

The SIM card for your Home Base is provisioned only for the device.

Access Voicemail

Use the dialpad to access voicemail from your Home Base.

Set up Voicemail or Answering Machine

Learn to set up and access the voicemail functions on your device.