Device help

Get step-by-step help and info for your device.

Download Apps & Games

Download apps from the Galaxy Apps store through your watch or smartphone.

Turn-by-Turn Navigation

This tutorial walks through the turn-by-turn navigation app preloaded on the device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Check the available device storage.

Back Up & Restore Device

Find out how to back up and restore the device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Moments bar or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change the display time out and brightness.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Moments bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connection Status

Learn about different connection statuses available.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Activate Your Watch

Activate your device on the cellular network using Bluetooth or a QR code.

Change Wrist Band

Learn how to change the wristband of your device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Find IMEI, Phone & Serial Number

View the device IMEI, phone, and serial number.

Gestures & Motion

Learn how to use air gestures and motions, and access additional motions and gestures.

Getting Started

Find out how to get started with your new device.

Learn & Customize the Home Screen

Add shortcuts and widgets, change watch face, and more.

QR Code

Use a QR Code to set up the eSIM mobile network.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Send & Receive Email

Learn how to send and receive email.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Accessibility

Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing.

Activate Your Watch

Activate your device on the cellular network using Bluetooth or a QR code.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Display

Change the display time out and brightness.

Find IMEI, Phone & Serial Number

View the device IMEI, phone, and serial number.

Gestures & Motion

Learn how to use air gestures and motions, and access additional motions and gestures.

Getting Started

Find out how to get started with your new device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Learn & Customize the Home Screen

Add shortcuts and widgets, change watch face, and more.

Notifications & Alerts

Learn how to access and adjust notification sound settings, turn notifications on or off, and more.

QR Code

Use a QR Code to set up the eSIM mobile network.

Secure My Device

Lock the device screen, set and change security lock.

Set Up Voicemail

Set up voicemail.

Sounds

Change volume settings, ringtones, and do not disturb.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Reminders

Keep track of all the things you need to know like due dates and locations.

Bixby

Bixby allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the internet.

Samsung Pay

Use Samsung Pay to make in-app and tap-to-pay purchases from your device.

S Health

Learn how to access and use S Health to track health statistics and exercise.

SOS

Learn how to set up and access SOS on the device.

Voice Notes

Learn how to create, access, and delete a voice note.

Calendar

Access the calendar on your device and learn how to manage events.

Change Clock Style

Learn how to change the style of the clock on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Transfer Media to Galaxy Watch

Learn how to transfer media to your Galaxy Watch device.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Mobile

This tutorial shows how to find your device in the event of it being lost or stolen.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock the device screen, set and change security lock.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing.

Date, Time & Alarm

Learn how to manually set the date and time on your device as well as use the alarm clock.

Display

Change the display time out and brightness.

Notifications & Alerts

Learn how to access and adjust notification sound settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, and do not disturb.

Available Storage

Check the available device storage.

Find IMEI, Phone & Serial Number

View the device IMEI, phone, and serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Watch4 (SM-R865U/SM-R875U)

Learn how to update the software of Samsung Galaxy Watch4 (SM-R865U/SM-R875U).

Software Version

Determine your current software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.