Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

My Files

Use My Files to open and manage downloaded and device created files

Remove an App

Move or uninstall Apps from your home screen, and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore with Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-Call Options

Learn what features are available while on an active call. Use your volume, hold, mute and speaker phone buttons; access your contacts, dialpad and home screen; return to an active call and end a call.

Make & Receive a Call

Place, receive, and reject a call.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Airplane Mode

Airplane Mode disables all wireless services (calls, data and text messages) on the device. Disable Airplane mode to restore regular functions.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Use your AT&T device as a mobile Wi-Fi hotspot to share your data connection with Wi-Fi-capable devices such as: smartphones, tablets, netbooks, MP3 players, and more.

Signal & Cellular Data

View cellular network signal, turn on or off international roaming, and your mobile data connection.

Wi-Fi

How to connect to a Wi-Fi network.

User Accounts

Create and manage separate user accounts for your device.

Activate Device

Set up your device for the first time or after having done a factory reset.

AT&T AllAccess

View data usage, set data usage alerts, pay bills, add features, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device with specific hand movements to access Notifications and Quick Settings, wake your screen, use various features.

Google Sign-In

Add your Google account to access Play Store, sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & Memory Card

Install and remove the SIM and memory card (MicroSD).

Keyboard & Typing

Navigate your keyboard, copy and paste text, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Choose your wallpaper, update your home screen panels, set your Home touch buttons, change your home screen grid and add the Apps tray icon to your home screen.

Power Device On or Off

Turn your device on and off.

Specifications

View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.

Email Settings

Access and manage email settings such as signature, sync frequency, delete an account, and add an account.

Messaging Settings

Manage messaging settings such as notification alerts, message limits, emergency/AMBER alert settings.

Send & Receive Email

Send and receive email, add and download email attachments, refresh the inbox, respond to an email, view and save an attachment, and delete an email.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments, respond to messages, and delete a message.

Set Up Email

Add your email account to sync email, contacts, calendar, and notes to your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

AT&T NumberSync

Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Voice Control

Use voice commands to control your device and access voice control settings.

Calendar

Access the calendar to create, edit and delete events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Take a Picture or Video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer Media To & From a Computer

Transfer files to or from your device and a computer.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-Theft

Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.

Reset Pattern Lock

Reset a forgotten pattern lock.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & Time

Set the date and time. Set, disable, and delete alarms.

Display

Change the display time out, brightness and orientation.

Notifications

Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device IMEI, phone and serial numbers.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the AT&T Trek 2 HD (K88)

Learn how to update the software of the AT&T Trek 2 HD (K88).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Use application manager to improve your app and device performance.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.