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Change wireless account due to life events

Learn about AT&T wireless account options for the following life events: marriage, divorce, separation, hospitalization, imprisonment, or death.


How to update an account due to life events

Marriage, divorce, or separation

Consider the following account change options for marriage, divorce, or separation.

Change or add name on the bill
To change or add a name to your bill, contact us. Learn how to update the landline Caller ID display name.

Update your address or contact number
If you moved, you may need to update your place of primary use and/or your billing address. Learn how to update your address. Also learn how to update your contact number.

Add a new line of service
Learn how to buy a new phone and add a new line to your AT&T wireless account. You can also bring your own phone to AT&T. Either option allows you to transfer an eligible number to us and change your agreement.

Transfer AT&T wireless accounts
You can move an existing line of service to your name or to someone else’s AT&T account. Learn how to transfer billing responsibility.

Cancel service or remove a line
Find out about some main points to consider and how to cancel service or remove a line from your account.

Long medical facility stay, imprisonment, or death

For a long medical facility stay, imprisonment, or death, think about the options below. Also, learn what to do when managing a deceased family member’s account.

Transfer billing responsibility
Learn how to transfer billing responsibility. The new owner then assumes any account liability, bill, and installment agreement.

Cancel or temporarily suspend service
To cancel or suspend service for up to six months at a reduced rate, contact us.

Manage account for deceased family member
We offer our sincerest condolences during this difficult time.
  • When contacting us, please provide the account owner's name and the wireless security passcode.
  • Early termination and/or transfer of billing responsibility fees won't be charged on the deceased family member's line of service.
  • If the account owner is deceased, installment agreements may be adjusted for all lines of service.
  • If the deceased was a wireless user on the account, installment agreements may be adjusted for a single wireless line.
  • The account balance is the responsibility of the estate.
  • You need to transfer of billing responsibility to keep the wireless number with AT&T service. The account can't remain active under the name and Social Security number of the deceased person, except for customers living in Oklahoma.

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