Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Access files downloaded from a web browser, email, and messages.
Access the web, access or edit bookmarks, and access browser tabs.
Articles
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Back Up & Restore with a Computer
Back up and restore your device with a computer.
Back up & Restore with Memory Card
Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.
Articles
Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.
Tips and tricks to extend your battery performance.
Change display settings and wallpaper.
Articles
Learn how to block or unblock calls from your device.
Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.
Manage call forwarding from your device.
Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.
Articles
Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.
Articles
Activate AT&T Prepaid® Account
Learn how to activate an AT&T Prepaid account on your device, online, or over the phone.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Learn how to set up your device for the first time or after a factory reset.
Find IMEI, Phone & Serial Number
Learn how locate your device's IMEI, serial number, and phone number.
How to use assign and use programmable shortcuts to quickly access features.
Access keyboard settings, auto-complete suggestions, and emojis.
Learn & Customize the Home Screen
Learn how to change the wallpaper and edit home screen shortcut
Change your AT&T Prepaid plan, check your balance, add money to your account and more.
Install and remove the battery, SIM card, and memory card (microSD).
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Articles
Block messages from your device.
Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.
Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Articles
Access the web, access or edit bookmarks, and access browser tabs.
How to use assign and use programmable shortcuts to quickly access features.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Find IMEI, Phone & Serial Number
Learn how locate your device's IMEI, serial number, and phone number.
Install and remove the battery, SIM card, and memory card (microSD).
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Activate AT&T Prepaid® Account
Learn how to activate an AT&T Prepaid account on your device, online, or over the phone.
Change your AT&T Prepaid plan, check your balance, add money to your account and more.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Set up voicemail.
Change display settings and wallpaper.
Learn & Customize the Home Screen
Learn how to change the wallpaper and edit home screen shortcut
Learn how to access and adjust notification settings and turn notifications on or off.
Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.
Change volume settings, ringtones, notification alerts and do not disturb.
Articles
Access the web, access or edit bookmarks, and access browser tabs.
Access the calendar on your device and learn how to manage events.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
Learn how to access photos and videos.
Learn how to take a picture or video, switch between camera and video modes, and more.
Learn how to take a screenshot and share or edit your screenshot.
Learn how to transfer files to or from your device and a computer.
Articles
Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.
Articles
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Learn how to set the date and time on your device as well as use the alarm clock.
Change display settings and wallpaper.
Learn how to access and adjust notification settings and turn notifications on or off.
Change volume settings, ringtones, notification alerts and do not disturb.
Articles
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Find IMEI, Phone & Serial Number
Learn how locate your device's IMEI, serial number, and phone number.
Learn how to perform a soft, factory, or alternate master reset of your device.
Determine your current device software version and check for updates.
View data usage, set data limits, and see the apps using the most data.
Articles
Learn how to perform a soft, factory, or alternate master reset of your device.
Articles
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Set up voicemail.
Fix common service and device problems.
Download the free ActiveArmor app to:
- Help block spam and fraud calls
- Secure your device and the stuff on it
- Get notified of data breaches
Use the device help app to:
- View customized device tutorials
- Run device health check
- Get help with common device issues